Remote Part-Time Wellness Customer Support Specialist

FullWell; United States; Remote; USD 28,000 - 34,000; Part time

Benefits offered by this job

Paid time off

Flexible work hours

Monthly wellness stipend

Paid family leave

Job summary

FullWell is seeking a Part-Time Customer Support Specialist to provide empathetic, proactive support via email and chat. You will process returns, fix order errors, and coordinate with partners to resolve shipping concerns while escalating issues to cross-functional teams as needed.

This is a 20-hour-per-week, remote position designed for flexibility to accommodate working families. You will be the voice of FullWell, ensuring all customers have a positive experience and timely resolutions.

Qualifications

• 2+ years in a customer-facing support role, subscription e-commerce experience a plus
• Exceptional written and verbal communication skills
• Strong problem-solving skills and the ability to navigate ambiguous customer situations
• Experience with customer support and e-commerce platforms
• Strong time management and organization skills, with the ability to multi-task while making sure no detail is overlooked.

Responsibilities

• Engage directly with customers who contact us for product, brand, website navigation, subscription, and fulfillment questions.
• Research and problem-solve to determine appropriate solutions for customers and set follow-ups for timely resolution.
• Collaborate with fulfillment and parcel partners to resolve shipping and tracking issues.
• Adhere to SOPs and exercise sound judgment when no SOP applies.
• Advocate for customers and provide feedback on consumer engagement and experience.
• Coordinate with Operations and Marketing to meet customer needs promptly.
• Interact with customers and team members with patience, empathy, and kindness.
• Suggest improvements to canned responses and participate in launches and special projects.

Skills

Customer support

Written communication

Verbal communication

Problem solving

Time management

Organization

Multi-tasking

Adaptability

Job description

FullWell is seeking a Part-Time Customer Support Specialist to provide empathetic, proactive support via email and chat. You will process returns, fix order errors, and coordinate with partners to resolve shipping concerns while escalating issues to cross-functional teams as needed.

This is a 20-hour-per-week, remote position designed for flexibility to accommodate working families. You will be the voice of FullWell, ensuring all customers have a positive experience and timely resolutions.