Part Time Print and Customer Service Associate

PostNet International Franchise Corporation; Houston, Northern (TX, KY); Hybrid; USD 21,000 - 25,000; Part time

Benefits offered by this job

Free uniforms

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Job summary

PostNet Houston is seeking a friendly and dependable Part-Time Customer Service Associate to assist customers, process shipments, and handle print orders at our Houston location near FM 1960 and Aldine Westfield Road.

Shifts are typically from 12:00 PM to 6:00 PM on weekdays, with some Saturday hours. Training provided; prior shipping or print experience is helpful but not required. Excellent communication and attention to detail are essential.

Qualifications

• High school diploma or equivalent required.
• Strong customer service and communication skills.
• Dependable, punctual, and detail‑oriented.
• Comfortable using computers and learning new software.
• Willingness to learn print production, shipping, and mailbox services.

Responsibilities

• Greet customers and provide friendly, professional service.
• Process shipments using UPS, FedEx, USPS, and DHL.
• Help customers select shipping options based on cost and speed.
• Package items for safe shipment and produce print orders.
• Operate digital printing, copying, scanning, and finishing equipment.
• Provide quotes and recommend print and shipping solutions.
• Receive, sort, and distribute incoming mail and packages.
• Assist mailbox customers with mail and package pickups.

Skills

Customer service

Communication

Dependable

Detail oriented

Computer skills

Team player

Willingness to learn

Education

High school diploma or equivalent

Tools

Adobe Acrobat

Photoshop

Illustrator

InDesign

Job description

Benefits

• Free uniforms
• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary

Location

PostNet Houston, TX – FM 1960 and Aldine Westfield Area

Pay: $15.00 to $18.00 per hour

Job Type: Part-Time

Hours: Approximately 20 to 25 hours per week

About the Position

PostNet is looking for a friendly, dependable, and organized Part-Time Customer Service Associate to join our team at our Houston location near FM 1960 and Aldine Westfield Road.

This is a hands‑on position where no two days are the same. You'll assist customers at the counter, process shipments, produce print orders, and receive and sort mail and packages for our private mailbox customers.

Most weekday shifts are 12:00 PM to 6:00 PM. Saturday availability from 9:00 AM to 2:00 PM is preferred but not required.

We're looking for someone who genuinely enjoys helping people, pays attention to details, and likes staying busy. Previous shipping or print experience is helpful but not required. We provide training on our systems, equipment, and services.

What You Will Do

• Greet customers and provide friendly, professional service
• Process shipments using UPS, FedEx, USPS, and DHL
• Help customers select shipping options based on cost, speed, and service needs
• Package customer items for safe shipment
• Produce customer print orders accurately and on time
• Operate digital printing, copying, scanning, and finishing equipment
• Review customer files and perform basic file preparation for printing
• Assist with cutting, binding, laminating, and other print finishing
• Provide quotes and recommend appropriate print and shipping solutions
• Receive, sort, and distribute incoming mail and packages
• Maintain accurate private mailbox and package records
• Assist mailbox customers with mail and package pickups
• Accept prepaid package drop-offs
• Process customer transactions and payments
• Answer phones and respond to customer questions
• Maintain a clean, organized, and professional work environment

What We Are Looking For

• Strong customer service and communication skills
• Friendly, positive, and professional attitude
• Dependable and punctual
• Strong attention to detail and accuracy
• Comfortable using computers and learning new software
• Ability to stay organized and handle multiple responsibilities
• Comfortable recommending products and services based on customer needs
• Ability to work independently and as part of a team
• Willingness to learn print production, shipping, and mailbox services
• Ability to stand for extended periods and lift packages up to 50 pounds
• High school diploma or equivalent

Preferred Experience

Previous experience in one or more of the following is helpful:

• Retail or customer service
• Digital printing or copy center production
• Shipping or packaging
• Sales
• Mail handling or mailbox services
• Print finishing such as cutting, binding, or laminating
• UPS, FedEx, USPS, or DHL systems
• Adobe Acrobat, Photoshop, Illustrator, or InDesign

Print or Adobe experience is a plus but not required. We are ready to train the right candidate.

Schedule

• Approximately 20 to 25 hours per week
• Weekday shifts primarily 12:00 PM to 6:00 PM
• Saturday hours are 9:00 AM to 2:00 PM
• Saturday availability is preferred but not required
• Additional hours may occasionally be available

Compensation

$15.00 to $18.00 per hour based on experience and qualifications.

Candidates with prior experience in print production, Adobe, shipping, retail, or related customer service may qualify for a higher starting rate.

Why Join PostNet

At PostNet, you'll gain hands‑on experience in customer service, shipping, print production, mail management, and working with individuals and local businesses.

We provide training and are looking for someone who takes pride in their work, enjoys helping customers, wants to learn new skills, and can become a dependable member of our team.