Part Time Customer Service Associate

PostNet - TX251; Houston (TX); On-site; USD 19,000 - 23,000; Part time

Benefits offered by this job

Free uniforms

401(k)

401(k) matching

Competitive salary

Employee discounts

Job summary

PostNet Vintage Park in Houston, TX is seeking a friendly Part-Time Customer Service Associate. You will greet customers, assist with shipments, and support mailbox services at the Vintage Park location.

Typical shifts are 12:00 PM to 6:00 PM on weekdays with some Saturday hours; training is provided. Prior retail or shipping experience is helpful but not required, and candidate should enjoy helping people.

Qualifications

• High school diploma or equivalent required.
• Previous retail/shipping/customer service experience helpful but not required.
• Willingness to learn shipping, mailbox, and basic printing services.

Responsibilities

• Greet customers and provide friendly, professional service.
• Process shipments using UPS, FedEx, USPS, and DHL.
• Help customers select shipping options based on cost, speed, and service needs.
• Package items for safe shipment and receive/sort incoming mail and packages.
• Maintain accurate private mailbox and package records and assist pickups.
• Process customer transactions and payments; answer phones and respond to questions.
• Assist with copying, scanning, printing, and document services.
• Learn PostNet products and services and recommend appropriate solutions.
• Maintain a clean, organized, and professional work environment.

Skills

Customer service

Communication

Detail orientation

Punctuality

Computer literacy

Organization

Teamwork

Willingness to learn

Independent work

Stamina/standing

Education

High school diploma or equivalent

Tools

UPS/FedEx/USPS/DHL systems

Job description

Benefits

• Free uniforms
• 401(k)
• 401(k) matching
• Competitive salary
• Employee discounts

PostNet Vintage Park – Houston, TX 77070

Pay: $14.00 to $17.00 per hour

Job Type: Part-Time

Hours: Approximately 12 to 18 hours per week

About the Position

PostNet is looking for a friendly, dependable, and organized Part-Time Customer Service Associate to join our team at our Vintage Park location in Houston, TX 77070.

This is a hands‑on customer service position where no two days are the same. Most of your time will be spent assisting customers at the counter, processing shipments, receiving and sorting mail and packages, and assisting our private mailbox customers. You'll also help with basic printing and document services as needed.

This position will typically work 2 to 3 days per week. Weekday shifts are primarily 12:00 PM to 6:00 PM. Saturday hours are 10:00 AM to 2:00 PM, and Saturday availability is preferred but not required.

We're looking for someone who genuinely enjoys helping people, pays attention to details, and likes staying busy. Previous shipping or retail experience is helpful but not required. We provide training on our systems and services.

What You Will Do

• Greet customers and provide friendly, professional service
• Process shipments using UPS, FedEx, USPS, and DHL
• Help customers select shipping options based on cost, speed, and service needs
• Package customer items for safe shipment
• Receive, sort, and distribute incoming mail and packages
• Maintain accurate private mailbox and package records
• Assist mailbox customers with mail and package pickups
• Accept prepaid package drop-offs
• Process customer transactions and payments
• Answer phones and respond to customer questions
• Assist with basic copying, scanning, printing, and document services
• Learn PostNet products and services and recommend appropriate solutions
• Maintain a clean, organized, and professional work environment
• Assist other team members as needed

What We Are Looking For

• Strong customer service and communication skills
• Friendly, positive, and professional attitude
• Dependable and punctual
• Strong attention to detail and accuracy
• Comfortable using computers and learning new software
• Ability to stay organized while handling multiple responsibilities
• Comfortable recommending products and services based on customer needs
• Ability to work independently and as part of a team
• Willingness to learn shipping, mailbox, and basic print services
• Ability to stand for extended periods and lift packages up to 50 pounds
• High school diploma or equivalent

Preferred Experience

Previous experience in one or more of the following is helpful but not required:

• Retail or customer service
• Shipping or packaging
• Sales
• Mail handling or mailbox services
• UPS, FedEx, USPS, or DHL systems
• Copying, scanning, or basic printing

Schedule

• Approximately 12 to 18 hours per week
• Typically 2 to 3 days per week
• Weekday shifts primarily 12:00 PM to 6:00 PM
• Saturday hours are 10:00 AM to 2:00 PM
• Saturday availability is preferred but not required
• Additional hours may occasionally be available

Compensation

$14.00 to $17.00 per hour based on experience and qualifications.

Candidates with previous retail, shipping, mailbox, sales, or directly related customer service experience may qualify for a higher starting rate.

Why Join PostNet

At PostNet, you'll work directly with customers while gaining experience in shipping, mail management, customer service, and basic printing services used by individuals and local businesses every day.

We provide training and are looking for someone who takes pride in helping customers, is willing to learn, and wants to become a dependable member of our team.