Part-Time Pet Host: Front Desk & Guest Experience

No Leash Needed; St. Louis (MO); On-site; USD 17,000 - 22,000; Part time

Job summary

NVA Pet Resorts is seeking a Part-Time Customer Service Representative (Pet Host) to greet clients and pets, manage front desk operations, and help coordinate boarding, daycare, grooming, and training reservations.

The role emphasizes friendly, professional interaction, multitasking in a busy lobby, and upselling services while ensuring a safe, welcoming environment for pets and their families in St. Louis.

Qualifications

• Friendly, confident, and professional.
• Detail-oriented and organized.
• Comfortable multitasking in a busy lobby.
• Strong with phones, scheduling, and computer systems.
• Comfortable giving tours, recommending services, selling packages, upselling services and promoting memberships.
• Calm and solution-focused when handling customer concerns.
• Passionate about dogs and cats.

Responsibilities

• Greet clients, pets, and vendors warmly.
• Manage check-ins and check-outs.
• Book boarding, daycare, grooming, and training reservations.
• Answer phones, emails, and voicemails promptly.
• Process payments and balance transactions.
• Obtain and verify vaccination records.
• Manage waitlists during peak seasons.
• Recommend services and activity packages meeting client needs.
• Communicate pet updates and concerns to leadership.
• Keep lobby and front areas clean and safe.

Skills

Friendly demeanor

Customer service

Multitasking

Phone systems

Tools

Computer systems

Job description

NVA Pet Resorts is seeking a Part-Time Customer Service Representative (Pet Host) to greet clients and pets, manage front desk operations, and help coordinate boarding, daycare, grooming, and training reservations.

The role emphasizes friendly, professional interaction, multitasking in a busy lobby, and upselling services while ensuring a safe, welcoming environment for pets and their families in St. Louis.