Part-Time PC Technician II

Lone Star College; Conroe (TX); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Tuition waiver

Retirement plan

Job summary

Lone Star College is seeking a Technician III to support and maintain computer systems, desktops, and peripherals on-site in Conroe, TX. You will install, diagnose, repair, and upgrade hardware and software while ensuring optimal workstation performance.

Responsibilities include end-user training, prioritizing tickets, and maintaining hardware inventories. Strong customer service and OS knowledge are essential for timely problem resolution.

Qualifications

• High school diploma or GED and at least 1 year of related experience.
• Experience with Windows, Mac, and Unix operating systems.
• Ability to explain technical subjects to non-technical users.

Responsibilities

• Identify and deliver required PC services for end users.
• Provide training and support to end users and staff on computer operations.
• Install, configure, test and troubleshoot end user hardware and networking devices.
• Install and maintain end user software and networking software.
• Analyze and resolve semi-complex PC problems onsite.
• Handle calls, pages, and emails regarding PC issues.
• Maintain inventory of monitors, keyboards, drives, printers, and peripherals.
• Contribute to logging, reporting and monitoring PC performance.
• Document hardware failure, repair, installation and removal.
• Create and test customized configurations across platforms and OSs.
• Schedule and perform PC upgrades and repairs.

Skills

Customer service

Explain technical topics

Windows/mac/unix

Education

High school diploma or GED

Tools

PC hardware

Job description

Commitment to Mission

This job carries with it the obligation to uphold the Mission ofLone Star College (LSC) in carrying out the duties of the position.A commitment to positive interpersonal behaviors, professionalcommunication, integrity, leadership, stewardship, respect andaccountability to LSC students and employees is essential.

Cultural Beliefs

• One LSC
• Student Focused
• Own It
• Foster Belonging
• Cultivate Community
• Choose Learning

The Chronicle of Higher Education's "Great Colleges to Work For" isdesigned to recognize colleges that have been successful increating great workplaces and to further research and understandingof the factors, dynamics and influences that have the most impacton organizational culture at higher education institutions.

Lone Star College has been recognized in multiplecategories.

Campus Marketing Statement

Lone Star College-Montgomery

Lone Star College offers high-quality, low-cost academic transferand career training education to 80,000+ students each semester.LSC has been named a 2023 Great Colleges to Work For institution bythe Chronicle of Higher Education.

LSC consists of eight colleges, seven centers, eight WorkforceCenters of Excellence and Lone Star Corporate College.

Lone Star College-Montgomery, the premiere student-centerededucational institution in Montgomery County, serves The Woodlandsand Conroe communities. LSC-Montgomery provides a relaxing andconducive learning atmosphere while offering leisure learningopportunities, individual classes, and unique programs such asradiologic technology, physical therapy, and biotechnology.

Location address is 3200 College Park Drive, Conroe, TX77384.

Job Description

PURPOSE AND SCOPE:

The Technician III supports and maintains computer systems,desktops, and peripherals. This includes installing, diagnosing,repairing, maintaining, and upgrading all hardware and equipmentwhile ensuring optimal workstation performance. The Technician IIItroubleshoots problem areas in a timely and accurate fashion andprovides end user training and assistance where required.

ESSENTIAL JOB FUNCTIONS

1. Work with end users to identify and deliver required PCservices
2. Act as a liaison and provides training and support to end usersand staff on computer operations and other issues
3. Install, configure, test, maintain, monitor, and troubleshootlevel III end user workstation hardware, networked peripheraldevices, and networking hardware products
4. Install, configure, test, maintain, monitor, and troubleshootassociated end user workstation software and networking softwareproducts
5. Perform on-site analysis, diagnosis, and resolution ofsemi-complex PC problems for a variety of end users, and recommendand implement corrective hardware solutions, including off-siterepair as needed
6. Receive and respond to incoming calls, pages, and/or e-mailsregarding PC and/or hardware problems
7. Help maintain an inventory of all monitors, keyboards, harddrives, modems, printers, scanners, and other peripheralequipment
8. Assist in preparing, maintaining, and upholding procedures forlogging, reporting, and statistically monitoring PCperformance
9. Document instances of hardware failure, repair, installation,and removal
10. Construct, install, and test customized configurations based onvarious platforms and operating systems
11. Recommend, schedule, and perform PC, hardware and peripheralequipment improvements, upgrades, and repairs
12. Maintain up-to-date knowledge of hardware and equipmentcontracts and supervises contract-based installations
13. Responsible for other reasonable related duties asassigned

KNOWLEDGE, SKILLS AND ABILITIES:

• Highly detailed understanding of Windows, Mac, and Unixoperating systems and/or AV systems as required
• Background of strong customer service orientation
• Highly skilled at explaining technical subjects to non-technical as well as technical customers
• Has expertise in principles and concepts underlying an area ofIT
• Current and proficient in any new concepts or practices in ownIT discipline, and applies that knowledge to the current work
• Has in-depth understanding of the different aspects of theCollege's purpose and operations (academic; research;administrative)
• Has some awareness of external trends and best practices
• Has basic knowledge of project management
• Ability to represent and promote the team's mission and goalsacross teams, processes, and departments, as needed. Knows whensupport from outside the team is needed to help move forward andacts accordingly
• Ability to write and present reports and/or proposals thatpersuade or communicate important messages
• Understands and interprets other viewpoints and assimilatesthem, as appropriate, into new or revised work processes andproducts
• Ability to work to resolve conflicts (e.g., technicaldisagreements or design reviews) in own work unit
• Ability to make decisions guided by IT and the College'sprecedents and objectives
• Ability to makes decisions and recommendations on issuesaffecting projects and a client base
• Demonstrated ability to work with management, which helpscreate standards for a team and assists in establishing methodsofaccountability for the completion of assignments and tasks
• Demonstrates flexibility and discretion in negotiations withcustomers and/or colleagues
• Ability to seek opportunities and set some goals for owndevelopment
• Ability to follow team and OTS procedures, but regularlyevaluates those procedures
• Ability to anticipate consequences of actions and prepares forpotential problems or opportunities that are not obvious (e.g., arenot part of the standard practice in the field)
• Ability to set goals for others that support short-term teamgoals. May establish long term goals for others
• Ability to know and follow standard operating procedures

PHYSICAL ABILITIES

The work is sedentary. Typically, the employee sits comfortably todo the work. However, there may be some walking; standing; bending;carrying of light items, such as papers, books, or small parts; ordriving an automobile. No special physical demands are required toperform the work.

WORK SCHEDULE AND CONDITIONS

• Equipment used includes, PC workstation running on a LAN in aMicrosoft Windows environment, calculator, phone and other generaloffice equipment
• Interface with internal and external contacts as needed to carry out the functions of the position
• Work is performed in a climate-controlled office with minimalexposure to safety hazards

REQUIRED QUALIFICATIONS

• High school diploma or GED and at least 1 year of relatedexperience, or an equivalent combination of education andexperience

Salary

Hourly Pay Rate is $15.92.

Benefits Marketing Statement

By joining our top-notch institution, you will enjoy being a partof an organization that offers a supportive, collegial workenvironment, excellent work/life balance, tuition waiver,participation in a tax deferred retirement plan and more.

E-Verify Program

Lone Star College participates in the E-Verify program, under whichLone Star College provides the federal government with informationfrom each new employee's Form I-9 to confirm that the employee isauthorized to work in the United States.

More information on the E-Verify program is available at www.dhs.gov/E-Verify .

Lone Star College is an EEO Employer. All positions aresubject to a criminal background check.