Part-Time PC Technician III

Lone Star College; Conroe (TX); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Tuition waiver

Tax-deferred retirement plan

Excellent work-life balance

Job summary

Lone Star College-Montgomery seeks a Technician III to support and maintain computer systems, desktops, and peripherals across campus, ensuring optimal workstation performance. You will install, diagnose, repair, maintain, and upgrade hardware and software, troubleshoot end-user issues, and provide training and assistance as required.

Required: high school diploma or GED and at least 1 year of related experience; strong customer service and IT fundamentals.

Qualifications

• High school diploma or GED with at least 1 year of related IT experience.
• Strong customer service and communication skills.
• Ability to install and troubleshoot PC hardware and software.

Responsibilities

• Work with end users to identify and deliver PC services.
• Install, configure, test, maintain, monitor and troubleshoot workstation hardware and software.
• Provide end-user training and assistance as required.
• Maintain inventory of monitors, keyboards, and other peripherals.
• Receive and respond to calls, pages, and emails regarding PC problems.

Skills

Windows OS

Mac OS

Unix OS

Education

High school diploma or GED

Job description

Commitment to Mission

This job carries with it the obligation to uphold the Mission ofLone Star College (LSC) in carrying out the duties of the position.A commitment to positive interpersonal behaviors, professionalcommunication, integrity, leadership, stewardship, respect andaccountability to LSC students and employees is essential.

Cultural Beliefs

• One LSC
• Student Focused
• Own It
• Foster Belonging
• Cultivate Community
• Choose Learning

The Chronicle of Higher Education's "Great Colleges to Work For" isdesigned to recognize colleges that have been successful increating great workplaces and to further research and understandingof the factors, dynamics and influences that have the most impacton organizational culture at higher education institutions.

Lone Star College has been recognized in multiplecategories.

Campus Marketing Statement

Lone Star College-Montgomery

Lone Star College offers high-quality, low-cost academic transferand career training education to 80,000+ students each semester.LSC has been named a 2023 Great Colleges to Work For institution bythe Chronicle of Higher Education.

LSC consists of eight colleges, seven centers, eight WorkforceCenters of Excellence and Lone Star Corporate College.

Lone Star College-Montgomery, the premiere student-centerededucational institution in Montgomery County, serves The Woodlandsand Conroe communities. LSC-Montgomery provides a relaxing andconducive learning atmosphere while offering leisure learningopportunities, individual classes, and unique programs such asradiologic technology, physical therapy, and biotechnology.

Location address is 3200 College Park Drive, Conroe, TX77384.

Job Description

PURPOSE AND SCOPE:

The Technician III supports and maintains computer systems,desktops, and peripherals. This includes installing, diagnosing,repairing, maintaining, and upgrading all hardware and equipmentwhile ensuring optimal workstation performance. The Technician IIItroubleshoots problem areas in a timely and accurate fashion andprovides end user training and assistance where required.

ESSENTIAL JOB FUNCTIONS

1. Work with end users to identify and deliver required PCservices
2. Act as a liaison and provides training and support to end usersand staff on computer operations and other issues
3. Install, configure, test, maintain, monitor, and troubleshootlevel III end user workstation hardware, networked peripheraldevices, and networking hardware products
4. Install, configure, test, maintain, monitor, and troubleshootassociated end user workstation software and networking softwareproducts
5. Perform on-site analysis, diagnosis, and resolution ofsemi-complex PC problems for a variety of end users, and recommendand implement corrective hardware solutions, including off-siterepair as needed
6. Receive and respond to incoming calls, pages, and/or e-mailsregarding PC and/or hardware problems
7. Help maintain an inventory of all monitors, keyboards, harddrives, modems, printers, scanners, and other peripheralequipment
8. Assist in preparing, maintaining, and upholding procedures forlogging, reporting, and statistically monitoring PCperformance
9. Document instances of hardware failure, repair, installation,and removal
10. Construct, install, and test customized configurations based onvarious platforms and operating systems
11. Recommend, schedule, and perform PC, hardware and peripheralequipment improvements, upgrades, and repairs
12. Maintain up-to-date knowledge of hardware and equipmentcontracts and supervises contract-based installations
13. Responsible for other reasonable related duties asassigned

KNOWLEDGE, SKILLS AND ABILITIES

• Highly detailed understanding of Windows, Mac, and Unixoperating systems and/or AV systems as required
• Background of strong customer service orientation
• Highly skilled at explaining technical subjects to non-technical as well as technical customers
• Has expertise in principles and concepts underlying an area ofIT
• Current and proficient in any new concepts or practices in ownIT discipline, and applies that knowledge to the current work
• Has in-depth understanding of the different aspects of theCollege's purpose and operations (academic; research;administrative)
• Has some awareness of external trends and best practices
• Has basic knowledge of project management
• Ability to represent and promote the team's mission and goalsacross teams, processes, and departments, as needed. Knows whensupport from outside the team is needed to help move forward andacts accordingly
• Ability to write and present reports and/or proposals thatpersuade or communicate important messages
• Understands and interprets other viewpoints and assimilatesthem, as appropriate, into new or revised work processes andproducts
• Ability to work to resolve conflicts (e.g., technicaldisagreements or design reviews) in own work unit
• Ability to make decisions guided by IT and the College'sprecedents and objectives
• Ability to makes decisions and recommendations on issuesaffecting projects and a client base
• Demonstrated ability to work with management, which helpscreate standards for a team and assists in establishing methods ofaccountability for the completion of assignments and tasks
• Demonstrates flexibility and discretion in negotiations withcustomers and/or colleagues
• Ability to seek opportunities and set some goals for owndevelopment
• Ability to follow team and OTS procedures, but regularlyevaluates those procedures
• Ability to anticipate consequences of actions and prepares forpotential problems or opportunities that are not obvious (e.g., arenot part of the standard practice in the field)
• Ability to set goals for others that support short-term teamgoals. May establish long term goals for others
• Ability to know and follow standard operating procedures

PHYSICAL ABILITIES:

The work is sedentary. Typically, the employee sits comfortably todo the work. However, there may be some walking; standing; bending;carrying of light items, such as papers, books, or small parts; ordriving an automobile. No special physical demands are required toperform the work.

WORK SCHEDULE AND CONDITIONS

• Equipment used includes, PC workstation running on a LAN in aMicrosoft Windows environment, calculator, phone and other generaloffice equipment
• Interface with internal and external contacts as needed tocarry out the functions of the position
• Work is performed in a climate-controlled office with minimalexposure to safety hazards

REQUIRED QUALIFICATIONS

• High school diploma or GED and at least 1 year of relatedexperience, or an equivalent combination of education andexperience

Salary

Hourly Pay Rate is $16.66.

Benefits Marketing Statement

By joining our top-notch institution, you will enjoy being a partof an organization that offers a supportive, collegial workenvironment, excellent work/life balance, tuition waiver,participation in a tax deferred retirement plan and more.

E-Verify and Background Check

Lone Star College participates in the E-Verify program, under which Lone Star College provides the federal government with information from each new employee's Form I-9 to confirm that the employee is authorized to work in the United States.

More information on the E-Verify program is available at www.dhs.gov/E-Verify.

Lone Star College is an EEO Employer. All positions aresubject to a criminal background check.