Part-Time Patient Transport Dispatcher

TouchPoint Support Services; Birmingham (AL); On-site; USD 16,000 - 23,000; Part time

Benefits offered by this job

Retirement Plan

Health & Wellness

Discount Marketplace

Pet Insurance

Voluntary Benefits

Job summary

TouchPoint Support Services in Birmingham, AL is hiring immediately for part-time Dispatcher positions. Online applications are accepted only.

This role coordinates and monitors Patient Transportation services through timely dispatch and management of requests; prior dispatcher and customer service experience preferred. TouchPoint provides benefits to associates and is part of Compass Healthcare, serving patients, families, and visitors across Ascension Health hospitals with a focus on healing

Qualifications

• Prior dispatcher and customer service experience preferred.

Responsibilities

• Provides quality customer service to customers by providing one-on-one attention to detail.
• Implements basic patient transport concepts, infection control and body mechanics.
• Determines and develops dispatcher logic and transporter activities; transports patients when necessary.
• Directs transport function tasks and monitors availability; follows up on service/operations issues.
• Ensures requests are addressed timely per departmental standards and patient appointments.
• Serves as a liaison between Patient Transportation and other departments.
• Assigns, collects and distributes pagers; monitors daily sign-in/out procedures.
• Develops positive customer relationships with patients, families, visitors and staff; ensures dispatch accuracy and staff productivity.
• Resolves problems related to patient, visitor, staff or employee complaints; recommends solutions.
• Performs other duties as assigned.

Skills

Dispatcher experience

Customer service experience

Job description

TouchPoint Support Services in Birmingham, AL is hiring immediately for part-time Dispatcher positions. Online applications are accepted only.

This role coordinates and monitors Patient Transportation services through timely dispatch and management of requests; prior dispatcher and customer service experience preferred. TouchPoint provides benefits to associates and is part of Compass Healthcare, serving patients, families, and visitors across Ascension Health hospitals with a focus on healing