DISPATCHER (FULL TIME)

TouchPoint Support Services; Anderson (IN); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Retirement Plan

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Voluntary Benefits including Critical

Insurance, Accident Insurance, and L/H

Medical

Dental

Vision

Job summary

TouchPoint Support Services is hiring for a full-time Dispatcher in Anderson, IN. Location is Ascension St Vincent at 2015 Jackson Street. Schedule: Monday–Friday, 9:00 am–5:30 pm. Requires prior dispatch experience and will coordinate patient transportation via accurate dispatch and monitoring of requests.

Job duties include directing transporters, ensuring timely completion of tasks, and serving as a liaison with other departments. Comprehensive benefits accompany full-time roles.

Qualifications

• Previous dispatch experience required.

Responsibilities

• Coordinates and monitors Patient Transportation services activities through timely, accurate dispatch and management of customer transportation requests.
• Provides quality customer service with attention to detail.
• Understands patient transport concepts, infection control practices and proper body mechanics.
• Directs dispatcher activities and transporter tasks to ensure timely completion.
• Ensures requests are addressed efficiently, per departmental standards and patient appointments.
• Acts as liaison between Patient Transportation and other departments.
• Assigns, collects and distributes pagers; monitors sign-in/out procedures.
• Promotes positive customer service relationships with patients and staff.

Skills

Dispatch experience

Job description

We are hiring immediately for full time DISPATCHER positions.

Address: Ascension St Vincent - 2015 Jackson Street, Anderson, IN 46016.

Schedule: Full time schedule. Monday through Friday, 9:00 am to 5:30 pm. More details upon interview.

Requirement: Previous dispatch experience required.

Fixed Pay Rate: $18.00 per hour.

TouchPoint

We’re TouchPoint Support Services, and our mission is to serve up hospitality for patients, families, and visitors at Ascension Health hospitals across the U.S. From meals to facilities to patient support, our work creates moments that matter. This takes a big heart, a commitment to do the right thing, and the belief that together we can achieve more than we ever could alone. We empower and uplift each other, grow in our careers, and have fun while supporting the mission to improve the health of the poor and vulnerable.

Job Summary

Coordinates and monitors Patient Transportation services activities through timely, accurate dispatch and management of customer transportation requests.

Essential Duties and Responsibilities

• Provides quality customer service to customers by providing one-on-one attention to detail.
• Understands and applies knowledge of basic patient transport concepts, infection control practices and proper body mechanics.
• Determines, explains and develops dispatcher logic and transporter activities. Transports patients when necessary.
• Directs the activity of the transport function and transporters, ensuring timely completion of tasks. Monitors procedures related to availability and completion task, and follows up on issues related to service and operations.
• Ensures requests have been addressed in an efficient, timely manner according to current departmental standards, priorities and patient appointments.
• Serves as a liaison between Patient Transportation and other departments.
• Assigns, collects and distributes pagers. Monitors daily sign-in/out procedures.
• Develops and promotes positive customer service relationships with patients, patient family members, visitors and staff. Ensures accurate, timely dispatch of transport requests. Ensures maximum staff productivity.
• Resolving problems related to patient, visitor, staff or employee complaints. Recommends solutions for ongoing or recurring issues.
• Performs other duties as assigned.

Associates At Touchpoint Are Offered Many Fantastic Benefits

Both full-time and part-time positions offer the following benefits to associates:

• Retirement Plan
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program

In addition, full-time positions also offer the following benefits to associates

• Medical
• Dental
• Vision
• Life Insurance/AD
• Disability Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis.

Application Deadline: applications are accepted ongoing until all openings are filled for this position. If an applicant is declined due to the position being filled, they may still be considered for future opportunities and are always welcome to reapply.

Touchpoint maintains a drug-free workplace.