Part-Time Patient Experience Specialist

Northwestern Memorial Healthcare; Sycamore (IL); On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

Tuition reimbursement

Loan forgiveness

401(k) matching

Lifecycle benefits

Job summary

Northwestern Medicine is seeking a Patient Service Representative for the Immediate Care Center in Sycamore, IL. This part-time role covers two 12-hour shifts, with weekend and holiday coverage; may float to other clinics as needed.

Responsibilities include greeting patients, checking in/out, collecting payments, registering patients, and scheduling appointments. 0–2 years of customer service experience required; healthcare exposure is preferred.

Qualifications

• High school diploma or GED required.
• 0–2 years of customer service experience.
• Healthcare setting preferred; bilingual beneficial.

Responsibilities

• Check in/out patients and verify identification.
• Collect co-payments and process payments.
• Schedule appointments and respond to inquiries.
• Maintain waiting area and ensure a clean, comfortable environment.
• Float to other ICCs/departments as needed.

Skills

Customer service

Phone/front desk

Communication

Education

High school diploma or GED

Bachelor's degree (preferred)

Job description

Northwestern Medicine is seeking a Patient Service Representative for the Immediate Care Center in Sycamore, IL. This part-time role covers two 12-hour shifts, with weekend and holiday coverage; may float to other clinics as needed.

Responsibilities include greeting patients, checking in/out, collecting payments, registering patients, and scheduling appointments. 0–2 years of customer service experience required; healthcare exposure is preferred.