Part-Time Patient Experience Concierge

Sentara Health; Norfolk (VA); On-site; USD 27,000 - 40,000; Part time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with employer match

Paid time off

Tuition assistance

Student debt relief

Job summary

Sentara Leigh Hospital in Norfolk, VA seeks a flexi, rotating shift Guest Relations Representative to greet patients and families and support the hospital team. The role emphasizes responding to requests, directing concerns, and ensuring a positive patient experience.

The position involves registering patients, guiding them to their destinations, and collecting data for service improvements while working with leaders and volunteers.

Qualifications

• High School Grad or Equivalent (Required).
• 1 year of Customer Service experience (Required).
• Excellent Customer Service Skills (Strongly Preferred).
• Previous Healthcare/Hospitality experience (Preferred).
• Experience with basic data entry tasks, filing, and photocopying (Preferred).

Responsibilities

• Verify patient registration and escort patients/guests to their destination.
• Provide a welcoming environment and address concerns to ensure a smooth experience.
• Record and submit documentation and assist in program evaluation and problem areas.

Skills

Customer Service

Communication Skills

Flexibility

Teamwork

Education

High School Diploma or Equivalent

Job description

Sentara Leigh Hospital in Norfolk, VA seeks a flexi, rotating shift Guest Relations Representative to greet patients and families and support the hospital team. The role emphasizes responding to requests, directing concerns, and ensuring a positive patient experience.

The position involves registering patients, guiding them to their destinations, and collecting data for service improvements while working with leaders and volunteers.