Part Time Patient Customer Service Representative

R1 RCM; Heber City (UT); On-site; USD 22,041 - 29,067; Part time

Job summary

Intermountain Heber Valley Hospital is seeking a Customer Service Representative to help patients check in and navigate the registration process. You will listen with empathy, collect accurate information, and provide clear answers to questions in a fast-paced setting.

This on-site role requires a high school diploma or GED and strong customer service experience. Medical exposure is a plus as you support the care team and help create a reassuring start to each patient’s visit.

Qualifications

• High School Diploma or GED is required.
• Excellent customer service experience is required.
• Medical experience is preferred.

Responsibilities

• Answer phones and input patient information during registration.
• Assist patients with check-in and address questions with empathy and accuracy.
• Maintain fast-paced workflow to ensure smooth patient flow.
• Collaborate with the care team to support patient admissions.

Skills

Customer service

Communication skills

Education

High School Diploma or GED

Job description

Intermountain Heber Valley Hospital

Shift Hours: Part Time, PRN as needed/on-call

About the Role

Customer Service Representative – You'll help patients check into the hospital. It is fast‑paced at times; you will be the person they rely on to answer questions during registration. You’ll build trust by collecting information accurately and quickly while listening with compassion to address their fears, concerns, and questions.

Key Responsibilities

• Work on computers and answer phones to intake information in a busy environment, collaborating across multiple programs to capture details correctly between physician and nurse check‑ins.
• Assist patients who may be very ill or worried; listen carefully to ease their anxiety, ask follow‑up questions and build rapport in real time.
• Operate in a fast‑paced environment, often on your feet, assisting patients to complete registration. You will must work quickly, expecting the unexpected, to keep the flow moving.
• Collaborate with a supportive team that helps you progress toward career goals as the first step of your healthcare career at R1 RCM Inc.

Requirements

• High School Diploma or GED
• Excellent customer service experience

Preferred Skills

• Medical experience

Compensation

For this US‑based position, the base pay range is $16.00 – $21.10 per hour. Individual pay is determined by role, level, location, job‑related skills, experience, and relevant education or training.

Location

Intermountain Heber Valley Hospital

Legal Notice / Equal Employment Opportunity

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices, including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312‑496‑7709 for assistance.

CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent.

To learn more, visit: R1RCM.com