Part Time Patient Customer Service Representative

R1 RCM; Burley (ID); On-site; USD 30,000 - 40,000; Part time

Job summary

R1 RCM is looking for a Customer Service Representative for Patient Registration at Intermountain Cassia Regional Hospital in Burley, Idaho. In this role, you'll be the first friendly face patients encounter during check-in. Responsibilities include assisting patients with questions, gathering accurate information, and building trust in a fast-paced environment.

Ideal candidates will have a high school diploma and strong customer service experience, along with the ability to navigate insurance details. Join us to make a difference in healthcare delivery.

Qualifications

• Strong customer service experience.
• Ability to pass background check and drug test.
• Must meet vaccination requirements.

Responsibilities

• Help patients navigate the registration process.
• Answer questions with confidence and clarity.
• Gather accurate information in a fast-paced environment.
• Build trust with anxious or confused patients.
• Navigate diverse insurance plans.

Skills

Customer service experience

Compassionate communication

Ability to navigate insurance plans

Education

High School Diploma or GED

Job description

Location

Intermountain Cassia Regional Hospital

Shift

PRN, as needed, minimum required hours a month 48, 24 on call, additional shifts available

About the Company

Join R1, the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems, and medical groups. We combine the deep expertise of a global workforce of revenue‑cycle professionals with a platform that includes sophisticated analytics, AI, intelligent automation, and workflow orchestration.

Job Overview

As a Customer Service Representative in Patient Registration, you will be the first friendly face patients meet when they check into the hospital.

Responsibilities

• Help patients navigate the registration process.
• Answer questions with confidence, clarity, and compassion.
• Gather accurate information quickly in a fast‑paced environment.
• Build trust with patients when they feel scared, confused, or overwhelmed.
• Work across multiple computer systems to register patients efficiently.
• Answer phones and gather information quickly and accurately.
• Assist patients who may be ill, anxious, or confused.
• Navigate diverse insurance plans and coverage details (with training).
• Adapt to interruptions from clinical teams during urgent care situations.
• Build rapport and ease patient concerns in real time.

What You’ll Gain

Make a real difference; learn healthcare from the ground up; experience a fast‑paced, never‑boring environment; work in a supportive team that values your professional growth.

Requirements

• High School Diploma or GED.
• Strong customer service experience.
• Ability to pass background check, drug test, and meet vaccination requirements.

Preferred Qualifications

• Medical or healthcare experience (not required).