Part Time Patient Customer Service Representative

R1 RCM; Logan (UT); On-site; USD 22,041 - 28,929; Part time

Job summary

R1 RCM Inc. is seeking a part-time, PRN Customer Service Representative at Intermountain Logan Regional Hospital to assist patients checking in. You will answer questions during registration and collect information with compassion in a fast-paced environment.

The role emphasizes accurate data entry across multiple programs, handling variations in health plans, and collaborating with a supportive team. Base pay ranges from $16.00 to $21.10 per hour, with pay determined by role, location, and

Qualifications

• High School Diploma or GED required.
• Excellent customer service experience required.

Responsibilities

• Work on computers and answer phones to intake information in a busy environment, inputting details correctly between physician and nurse check-ins across multiple programs.
• Help patients who may be very ill or worried, listening carefully and easing their anxiety with follow-up questions and rapport.
• Work quickly in a fast-paced setting, often on your feet, dealing with variations in health plans and coverage while expecting the unexpected.
• Collaborate with a supportive team that cares about your progress toward career goals; this is the first step in a healthcare career at R1 RCM Inc.

Skills

Customer service

Communication

Education

High School Diploma or GED

Job description

Location

Intermountain Logan Regional Hospital

Shift Hours

Part Time, PRN as needed/on-call

About the Company

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We combine deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.

Role Overview

As a Customer Service Representative, you’ll help patients check into the hospital. The role is fast‑paced; you’ll answer questions during registration and build trust by collecting information accurately and quickly while listening with compassion. You will interact with patients who may be ill or worried, providing care and calm.

Key Responsibilities

• Work on computers and answer phones to intake information in a busy environment, inputting details correctly between physician and nurse check‑ins across multiple programs.
• Help patients who may be very ill or worried, listening carefully and easing their anxiety with follow‑up questions and rapport.
• Work quickly in a fast‑paced setting, often on your feet, dealing with variations in health plans and coverage while expecting the unexpected.
• Collaborate with a supportive team that cares about your progress toward career goals; this is the first step in a healthcare career at R1 RCM Inc.

Requirements

• High School Diploma or GED.
• Excellent customer service experience.

Preferred Skills

• Medical experience.

Compensation

Base pay range $16.00 - $21.10 per hour. Individual pay is determined by role, level, location, job‑related skills, experience, and relevant education or training.

Benefits & Perks

R1 RCM Inc. offers a competitive benefits package.

Equal Employment Opportunity & Harassment

R1 RCM Inc. is dedicated to equal employment opportunity. The Company’s employment practices, including recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination, shall not be based on age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. The Company also provides a workplace free from harassment based on any of these protected categories.

Accommodations for Disabilities

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.