Part Time Patient Customer Service Representative

R1 RCM; Elk Grove Village (IL); On-site; USD 24,907 - 34,784; Part time

Benefits offered by this job

Competitive benefits package

Opportunities for career growth

Job summary

R1 RCM in Elk Grove Village seeks a Customer Service Representative for In-Patient Registration. This role involves assisting patients with the registration process, answering questions, and providing compassionate support. Requirements include a High School Diploma and strong customer service experience. The position offers part-time and full-time shifts with a pay range of $18.08 – $25.25 per hour. Benefits include a competitive package and opportunities for career growth.

Qualifications

• High School Diploma or GED is required.
• Strong customer-service experience is essential.
• Ability to pass background check, drug test, and meet vaccination requirements.

Responsibilities

• Help patients navigate the registration process.
• Answer questions with confidence, clarity, and compassion.
• Gather accurate information quickly in a fast-paced environment.
• Build trust with patients during stressful moments.
• Work across computer systems for patient registration.
• Answer phones and gather information quickly.

Skills

Customer service experience

Ability to navigate insurance plans

Compassion and clarity

Education

High School Diploma or GED

Job description

Location: Ascension IL Alexian Brothers, Elk Grove Village. Shift: PRN, Part Time, Full Time opportunities.

We are R1, a technology‑driven solutions provider. The Customer Service Representative – In‑Patient Registration is the first friendly face patients meet during check‑in. This role provides on‑the‑ground service to support patients and the clinical team.

Responsibilities

• Help patients navigate the registration process.
• Answer questions with confidence, clarity, and compassion.
• Gather accurate information quickly in a fast‑paced environment.
• Build trust with patients during moments when they may be scared, confused, or overwhelmed.

Day‑to‑day duties

• Work across multiple computer systems to register patients efficiently.
• Answer phones and gather information quickly and accurately.
• Assist patients who may be ill, anxious, or confused.
• Navigate diverse insurance plans and coverage details (with training).
• Adapt to interruptions from clinical teams during urgent care situations.
• Build rapport and ease patient concerns in real time.

Requirements

• High School Diploma or GED.
• Strong customer‑service experience.
• Ability to pass background check, drug test, and meet vaccination requirements.

Preferred

• Medical or healthcare experience (not required).

Base pay range $18.08 – $25.25 per hour. Pay is determined by role, level, location, job‑related skills, experience, and relevant education or training.

Benefits include a competitive package and opportunities for career growth.

R1 RCM Inc. (“the Company”) is dedicated to equal employment opportunity. The Company’s employment practices, including recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination, shall not be based on any protected characteristic. The Company is dedicated to providing a workplace free from harassment based on any protected category. If you have a disability and require a reasonable accommodation for the application process, please contact us at 312‑496‑7709.

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