Part Time Patient Customer Service Representative

R1 RCM; Austin (TX); On-site; USD 22,041 - 30,720; Part time

Benefits offered by this job

Training provided

Job summary

A healthcare solutions provider is seeking a Customer Service Representative in Austin to assist patients during registration, answering questions, and collecting information. Ideal candidates should have excellent customer service skills, a high school diploma or GED, and be adept at multitasking in a fast-paced environment. The role requires being prepared for the unexpected, providing training, and offers a pay range of $16.00–$22.30 per hour.

Qualifications

• Ability to work quickly and accurately in a busy environment.
• Confident multi-tasker with technology skills.
• Prepared to handle illness and injuries.

Responsibilities

• Help patients check into the hospital and address concerns.
• Collect information accurately and listen compassionately.
• Input data under time pressure across multiple screens.
• Collaborate with a team to achieve career goals.

Skills

Excellent customer service experience

Education

High School Diploma or GED

Job description

Location: Ascension Seton Medical Center

Shift Hours: PRN (as needed), 8–12 hour shifts, 48 hours required a month, 24 hours on call, additional shifts available

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems, and medical groups. We combine deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform.

As a Customer Service Representative, you’ll help patients check into the hospital, answering questions during registration, collecting information accurately, and listening with compassion to address concerns.

You’ll need to be a confident multi‑tasker, quick study with technology, able to type and answer phones. No previous healthcare experience required. You should be prepared to see illness and injuries. We provide training. Must be up to date on vaccinations, pass a drug test, and background check.

Responsibilities

• Work on computers and answer phones to intake information in a busy environment, working across multiple screens; input data accurately under time pressure.
• Help patients who may be ill or worried; listen carefully and ease their anxiety, ask follow‑up questions, build rapport.
• Operate in a fast‑paced environment, on your feet; handle variation in health plans and coverage with training; work quickly and expect the unexpected.
• Collaborate with a reliable team focused on career goals; this is the first step of a healthcare career at R1 RCM.

Requirements

• High School Diploma or GED
• Excellent customer service experience

For this US-based position, the base pay range is $16.00–$22.30 per hour. Individual pay is determined by role, level, location, job‑related skills, experience, and relevant education or training.

R1 RCM Inc. (“the Company”) is dedicated to equal employment opportunity. The Company’s employment practices shall not be based on any protected characteristic. The Company is dedicated to a workplace free from harassment.

If you have a disability and require reasonable accommodation, please contact us at 312‑496‑7709.

CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights. California Consent https://f.hubspotusercontent20.net/hubfs/4941928/California%20Consent%20Notice.pdf

To learn more, visit R1RCM.com