Customer Service Representative - Patient Registration

R1 RCM; Anderson (IN); On-site; USD 19,975 - 26,160; Full time

Benefits offered by this job

Competitive benefits package

Job summary

R1 RCM is seeking a Customer Service Representative in Patient Registration at Ascension St. Vincent Anderson Hospital in Indiana.

You will be the first friendly face patients meet when they check in, supporting accurate registrations during Monday–Friday evenings with every-other weekend and rotating holidays. You will register patients, answer phones, collect information, and assist those who are anxious or ill.

Qualifications

• High School Diploma or GED.
• Strong customer service experience.

Responsibilities

• Register patients efficiently across multiple computer systems.
• Answer phones and gather information quickly and accurately.
• Assist patients who may be ill, anxious, or confused.
• Navigate diverse insurance plans and coverage details with training.
• Adapt to interruptions from clinical teams during urgent care situations.
• Build rapport to ease patient concerns in real time.

Skills

Customer service experience

Education

High School Diploma or GED

Job description

Location: Ascension St. Vincent Anderson Hospital

Shift: Monday - Friday, 2:30 PM - 11:00 PM, every other weekend and rotating holidays

Ready to start a meaningful career in healthcare—even if you’ve never worked in the field before? Join R1, the industry leader transforming how hospitals and health systems support patients with cutting‑edge technology, automation, and compassionate human care.

At R1, you’ll be part of a mission‑driven team that blends advanced technology with real‑world service to create exceptional patient experiences.

About the Role

As a Customer Service Representative In Patient Registration, you will be the first friendly face patients meet when they check into the hospital.

Responsibilities (Day‑to‑day):

• Work across multiple computer systems to register patients efficiently.
• Answer phones and gather information quickly and accurately.
• Assist patients who may be ill, anxious, or confused.
• Navigate diverse insurance plans and coverage details (with training).
• Adapt to interruptions from clinical teams during urgent care situations.
• Build rapport and ease patient concerns in real time.

We’ll train you—no healthcare background required. You’ll network, learn, and grow.

Why You’ll Love This Job

• Make a Real Difference: You’re a calm, helpful presence during stressful times.
• Learn Healthcare from the Ground Up: Gain valuable knowledge for long‑term growth.
• Fast‑Paced, Never Boring: Balance accuracy with compassion while working alongside clinicians and emergency staff.
• Supportive Team Environment: Teammates and leaders invest in your success.

Requirements

• High School Diploma or GED.
• Strong customer service experience.

Preferred

• Medical or healthcare experience (but not required).

For this US‑based position, the base pay range is $14.50 – $18.99 per hour. Individual pay is determined by role, level, location, job‑related skills, experience, and relevant education or training.

Competitive benefits package is offered.

EEO Statement

R1 RCM Inc. (“the Company”) is dedicated to equal employment opportunity. The Company’s employment practices, including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination, shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312‑496‑7709 for assistance.

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