Part Time Patient Care Advisor

DOCS Dermatology Group; Shelby Township (MI); On-site; USD 25,000 - 39,000; Part time

Job summary

DOCS Dermatology Group in Michigan is seeking a Part Time Patient Care Advisor for the RENEW Program. You will support patients and the medical team, handle inquiries, and assist with appointment bookings across Tue–Thu 8:00–17:00, contributing to efficient clinic operations.

You will credential the practice and providers, make appropriate treatment/product recommendations, and maintain patient records with strict HIPAA compliance, collaborating with the team to maximize patient satisfaction.

Qualifications

• Associate’s or Bachelor’s degree, or 1–2 years of relevant experience.
• Knowledge of aesthetics terminology and concepts.
• Strong written and verbal communication.
• Ability to work independently and as part of a team.
• Maintain strict confidentiality.
• Microsoft Office proficiency preferred.

Responsibilities

• Respond to all inquiries via phone, email, text, and live chat in a timely manner.
• Schedule and modify appointments with strategic booking and waitlists.
• Proactively adjust schedules to maximize provider utilization and patient satisfaction.
• Practice proper phone etiquette and HIPAA privacy adherence.
• Record patient information and support marketing initiatives as directed.

Skills

Communication skills

Aesthetics terminology

Independent work

Team collaboration

Confidentiality

Education

Associate’s/Bachelor's Degree

Tools

Microsoft Office

Job description

Part Time Patient Care Advisor- RENEW Program

Schedule: Tuesday - Thursday 8:00-5:00

Company Overview

At DOCS Dermatology Group, we are not just one of the largest dermatology practices in the nation; we are a dedicated community passionate about skin health! With more than 200 providers across 20 practice brands and 100+ locations in 10 states, we’ve been transforming the lives of our patients for more than 40 years. Our mission is clear: to prioritize our patients with outstanding medical, surgical, and cosmetic dermatology services, all delivered in a friendly, convenient, and compassionate environment.

Summary

To provide a superior level of patient support, medical team support, marketing support, inquiry conversion and appointment booking efficiency

Job Responsibilities

• Respond to all incoming communications including phone, email, text, and live chat in a timely manner and direct appropriately
• Schedule and modify appointments - Manage patient schedule with a strategic mindset for booking, cancellations, and waitlists
• Proactively adjust the schedule to maximize provider utilization and maintain patient satisfaction
• Practice proper phone etiquette

Sales

• Credential the practice and medical providers
• Make treatment and product recommendations that are appropriate for the patient
• Maintain lead conversion goals for initial inquiry patients

Record Keeping and Medical Record System

• Record patient medical concerns and document and track medical escalations
• Remain up to date with system upgrades and adjustments

Privacy

• Adhere to all HIPAA (Health Insurance Portability and Accountability) privacy rules
• Uphold strict confidentiality in dealing with sensitive information, including business practices and policies
• Participation in marketing events and initiatives All other duties as directed and assigned

Minimum Qualifications

• Associate’s/Bachelor's Degree or 1-2 years of relevant experience
• Knowledge of Aesthetics terminology and concepts
• Effective communication, both orally and in writing
• Ability to work independently as well as collaboratively within a team environment
• Maintain strictest confidentiality
• Proficiency in Microsoft Office preferred

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status