Part Time Patient Care Advisor

Docs, Llc; Shelby Charter Township (MI); Vor Ort; USD 22.000 - 30.000; Teilzeit

Zusammenfassung

DOCS Dermatology Group is seeking a Part Time Patient Care Advisor for the RENEW program in Shelby Township, MI. Schedule is Tuesday–Thursday, 8:00–5:00, supporting patients and medical teams.

You will respond to inquiries, schedule appointments, credential providers, and help with marketing efforts while upholding HIPAA privacy and confidentiality standards.

Qualifikationen

• Associate/Bachelor's degree or 1–2 years of relevant experience.
• Knowledge of aesthetics terminology and concepts.
• Effective communication, both orally and in writing.
• Ability to work independently as well as collaboratively within a team.
• Maintain strict confidentiality.
• Proficiency in Microsoft Office preferred.

Aufgaben

• Respond to all incoming communications including phone, email, text, and live chat in a timely manner and direct appropriately.
• Schedule and modify appointments - Manage patient schedule with a strategic mindset for booking, cancellations, and waitlists.
• Proactively adjust the schedule to maximize provider utilization and maintain patient satisfaction.
• Credential the practice and medical providers.
• Make treatment and product recommendations that are appropriate for the patient.
• Maintain lead conversion goals for initial inquiry patients.

Kenntnisse

Aesthetics terms

Effective communication

Confidentiality

MS Office

Independent work

Ausbildung

Associate/Bachelor's degree or 1–2 years experience

Jobbeschreibung

Position:Part Time Patient Care Advisor

Location: Shelby Township-MI-Renew (EM0203), MI

Job Id:4257

# of Openings:1

Part Time Patient Care Advisor- RENEW Program

Schedule: Tuesday - Thursday 8:00-5:00

Company Overview

At DOCS Dermatology Group , we are not just one of the largest dermatology practices in the nation; we are a dedicated community passionate about skin health! With more than 200 providers across 20 practice brands and 100+ locations in 10 states, we’ve been transforming the lives of our patients for more than 40 years. Our mission is clear: to prioritize our patients with outstanding medical, surgical, and cosmetic dermatology services, all delivered in a friendly, convenient, and compassionate environment.

Summary

To provide a superior level of patient support, medical team support, marketing support, inquiry conversion and appointment booking efficiency

Job Responsibilities

• Respond to all incoming communications including phone, email, text, and live chat in a timely manner and direct appropriately
• Schedule and modify appointments - Manage patient schedule with a strategic mindset for booking, cancellations, and waitlists
• Proactively adjust the schedule to maximize provider utilization and maintain patient satisfaction
• Credential the practice and medical providers
• Make treatment and product recommendations that are appropriate for the patient
• Maintain lead conversion goals for initial inquiry patients

Record Keeping and Medical Record System

• Record patient medical concerns and document and track medical escalations
• Remain up to date with system upgrades and adjustments

Privacy

• Adhere to all HIPAA (Health Insurance Portability and Accountability) privacy rules
• Uphold strict confidentiality in dealing with sensitive information, including business practices and policies
• Participation in marketing events and initiatives All other duties as directed and assigned

Minimum Qualifications

• Associate’s/Bachelor's Degree or 1-2 years of relevant experience
• Knowledge of Aesthetics terminology and concepts
• Effective communication, both orally and in writing
• Ability to work independently as well as collaboratively within a team environment
• Maintain strictest confidentiality
• Proficiency in Microsoft Office preferred

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status