Part-Time Patient Account Rep

Southern Bone & Joint Specialists, PA; Hattiesburg (MS); On-site; USD 21,000 - 25,000; Part time

Job summary

Southern Bone & Joint Specialists, PA is seeking a part-time Patient Account Representative to manage patient billing inquiries, verify insurance eligibility, and process payments for our walk-in Urgent Care Clinic. The role requires meticulous data entry and clear communication to support revenue cycle management.

The successful candidate will handle account statuses, facilitate payment plans, and collaborate with billing and insurance teams while maintaining privacy compliance and accurate

Qualifications

• High school diploma or equivalent.
• Experience in customer service or patient accounts, healthcare preferred.
• Basic knowledge of medical billing and insurance terminology.
• Proficient in data entry and computer systems.
• Strong communication and interpersonal skills.

Responsibilities

• Respond promptly and professionally to patient inquiries about account balances, billing statements, and payment plans.
• Verify patient insurance coverage and eligibility to ensure accurate billing and minimize claim denials.
• Process payments, adjustments, and refunds accurately in the patient account system.
• Collaborate with internal departments such as billing, insurance, and collections to resolve account discrepancies.
• Maintain detailed records of patient interactions and account activities in compliance with privacy regulations.

Skills

Customer service

Healthcare billing

Data entry

Communication skills

Insurance terminology

Attention to detail

Education

High school diploma

Tools

Billing software

Job description

The Patient Account Representative plays a crucial role in managing patient billing and account inquiries to ensure accurate and timely financial transactions. This part-time position involves serving as a primary point of contact for patients regarding their account status, payment options, and insurance information for our walk-in Urgent Care Clinic. The role requires meticulous attention to detail to verify patient data, process payments, and resolve discrepancies efficiently. By maintaining clear and compassionate communication, the representative helps enhance patient satisfaction and supports the healthcare provider’s revenue cycle management. Ultimately, this position contributes to the smooth operation of patient financial services and fosters positive relationships between patients and the healthcare organization.

Minimum Qualifications:

• High school diploma or equivalent.
• Previous experience in a customer service or patient account role, preferably in a healthcare setting.
• Basic knowledge of medical billing and insurance terminology.
• Proficiency with computer systems and data entry.
• Strong communication and interpersonal skills.

Responsibilities:

• Respond promptly and professionally to patient inquiries about account balances, billing statements, and payment plans.
• Verify patient insurance coverage and eligibility to ensure accurate billing and minimize claim denials.
• Process payments, adjustments, and refunds accurately in the patient account system.
• Collaborate with internal departments such as billing, insurance, and collections to resolve account discrepancies.
• Maintain detailed records of patient interactions and account activities in compliance with privacy regulations.

Monday-Friday, Part-time, Hours 4:00pm to 7:00pm.