Part-Time Parks & Rec Customer Service Specialist

City of Lenexa; Lenexa (KS); On-site; USD 22,000 - 31,000; Part time

Job summary

The City of Lenexa is seeking a Customer Service Representative to support registration for programs and facility rentals at the Rec Center and Old Town Activity Center. The successful candidate will provide friendly service to patrons, handle payments, and help maintain organized operations in a busy public facility.

The role requires two years of customer service experience, excellent communication skills, and the ability to work a flexible schedule.

Qualifications

• Two years of customer service experience required.
• Public relations experience preferred.
• Strong interpersonal and communication skills.

Responsibilities

• Checks availability and registers individuals over the phone or in person for a program, activity, class, or membership.
• Checks availability and assists individuals over the phone or in person with facility reservations.
• Explains rules and policies.
• Obtains necessary contact information from customer.
• Collects and enters payments, balances drawer, and submits cash journal reports.
• Contact customers when issues arise.
• Communicates with Building Services staff regarding rental changes.
• Maintains clean and organized workspace.
• Answers phone, email, and assists walk-in visitors.
• Follows up with renters and customers who have balances and paperwork due.
• Scans and files documents.

Skills

Customer service

Public relations

Initiative

Interpersonal skills

Team collaboration

Education

High school diploma or GED

Job description

The City of Lenexa is seeking a Customer Service Representative to support registration for programs and facility rentals at the Rec Center and Old Town Activity Center. The successful candidate will provide friendly service to patrons, handle payments, and help maintain organized operations in a busy public facility.

The role requires two years of customer service experience, excellent communication skills, and the ability to work a flexible schedule.