Part-Time Paint Store Customer Care Specialist

Sherwin-Williams Co.; Bloomington (IL); On-site; USD 20,000 - 28,000; Part time

Job summary

Sherwin-Williams Store #3877 in Bloomington, IL is hiring a Part-Time Customer Service Specialist. You will assist customers in person and over the phone, recommend products, and process transactions while upholding store standards.

This role requires customer focus, product knowledge, and the ability to lift up to 70 lbs, with hours that may include evenings and weekends. A valid driver's license and legal work authorization are required.

Qualifications

• Must be at least 18 years old.
• Must be legally authorized to work in the United States without sponsorship.
• Must have a valid, unrestricted Driver's License.
• Must be able to retrieve material from shelves and lift up to 50 lbs frequently and up to 70 lbs occasionally.
• Must be willing to work evenings and weekends.
• Internal Sherwin-Williams employees must have a 3 rating on latest appraisal and completed HR Cloud eLearning courses.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in making deliveries, as needed.
• Maintain in-stock and presentable condition in assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

Customer service

Retail experience

Spanish language

Education

High School diploma or GED

Tools

Tinting equipment

Job description

Sherwin-Williams Store #3877 in Bloomington, IL is hiring a Part-Time Customer Service Specialist. You will assist customers in person and over the phone, recommend products, and process transactions while upholding store standards.

This role requires customer focus, product knowledge, and the ability to lift up to 70 lbs, with hours that may include evenings and weekends. A valid driver's license and legal work authorization are required.