Part Time - Overnight Guest Services

Timbers Company; Kiawah Island (SC); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

401(k) matching

Health insurance

Dental insurance

Vision insurance

PTO

Job summary

Timbers Kiawah is seeking a Night Guest Experience Associate to ensure Timbers Kiawah Service standards are exceeded while maintaining professional communication between Timbers Kiawah Owners and Department Managers. This role includes 2 nights per week, 11pm–7am, with duties such as overnight patrols, responding to emergencies, assisting guests, and preserving a harmonious workplace.

You will routinely greet owners and guests, manage property communications during patrols, and escalate issues

Qualifications

• Trustworthy individual.
• Ability to use initiative and independent judgment within established procedural guidelines.
• Basic record keeping practices and incident reporting.
• Proper business English, including spelling, grammar and punctuation.
• Techniques for dealing with individuals from diverse backgrounds, in person and over the telephone.

Responsibilities

• Oversees owner/guest experience during the overnight shift.
• Clean common area of property (sweep, mop, trash, restrooms).
• Patrols all areas of the property overnight.
• Forward main property phone line to cellular phone during patrols.
• Attend to emergencies and inform senior management.
• Assist owners, guests, and employees during overnight hours.
• Escort unwelcome persons from the property.
• Respond to questions and complaints from owners/guests.
• Demonstrate courteous and cooperative behavior with guests and staff.

Skills

Trustworthy

Initiative/Judgment

Record keeping

Business English

Interpersonal communication

Job description

This role will ensure that Timbers Kiawah Service standards are exceeded as it pertains to the overall guest experience and is responsible for maintaining professional communication between Timbers Kiawah Owners and Department Managers. 2 nights per week - 11pm - 7am shifts.

• Oversees owner/guest experience during the overnight shift.
• Clean common area of property (Sweep, mop, remove trash, clean restrooms, etc.)
• Patrols all areas of the property overnight.
• Forwards main property phone line to cellular phone during patrols.
• Attends to any emergency situation on-property immediately and informs senior management.
• Assists owners, guests, and employees during the overnight hours.
• Escorts any unwelcome person from the property without interrupting the orderly flow of property operation.
• Responds to questions and complaints from owners/guests.
• Demonstrates courteous and cooperative behavior when interacting with owners/guests and staff; acts in a manner that promotes a harmonious and effective workplace environment.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge and/or skill required.

Required Knowledge And Skills

• Trustworthy individual
• Using initiative and independent judgment within established procedural guidelines.
• Basic record keeping practices and incident reporting.
• Policies and procedures of the department.
• Proper business English, including spelling, grammar and punctuation.
• Techniques for dealing with a variety of individuals from various socio-economic, ethnic and cultural backgrounds, in person and over the telephone.

Benefits

• 401(k) matching
• Health insurance
• Dental insurance
• Vision insurance
• PTO

Physical Setting

• Office
• Outdoor work

Schedule

• 8 hour shift
• Night shift

Work Location: In person

Our Company

Timbers Company is a developer and operator of exceptional boutique hotels, residence clubs and resort communities located in some of the most sought-after destinations in the world. We are passionate about creating remarkable experiences with world-class hospitality while exposing our Owners and guests to the humble authenticity of every location that we call home.

Our Property

At Timbers Kiawah, you are not just near the beach. You’re at the beach. Our staff guide guests to enjoy the destination, rich in natural landscapes and stunning barrier island beauty while preserving the environment we are fortunate to reside in. Our team members reflect the highest level of Lowcountry hospitality with anticipatory service in an unparalleled setting.

Our Core Values

• Be Authentic
• Practice Humility
• Cultivate Teamwork
• Value Time
• Be Trustworthy

This job description is not all inclusive. Timbers Kiawah reserves the right to amend this job description at any time.

Our company (“Company”) fully subscribes to the principles of Equal Employment Opportunity. It is our policy to provide employment, compensation, and other benefits related to employment based on qualifications, without regard to race, color, religion, national origin, age, sex, veteran status, genetic information, disability, or any other basis prohibited by federal, state or local law.

In compliance with the Americans with Disabilities Act (ADA) and applicable federal, state and/or local laws, it is our policy to provide reasonable accommodation upon request during the application process to applicants in order that they may be given a full and fair opportunity to be considered for employment. As an Equal Opportunity Employer, we intend to comply fully with applicable federal, state and/or local employment laws and the information requested on this application will only be used for purposes consistent with those laws. To the extent required by applicable law, The Company maintains a drug- free workplace.