Part-Time Overnight Front Desk & Night Audit

Colwen Management Inc; Chelsea, Northern (MA, KY); Hybrid; USD 28,000 - 29,000; Part time

Benefits offered by this job

Medical Insurance

Vision Insurance

PTO

401K

Hotel Discount

Job summary

Residence Inn Chelsea is seeking a friendly Night Auditor to join our on-site team in Chelsea, MA. This part-time overnight role balances hotel transactions, closes daily books, responds to guest requests, and maintains a tidy front desk area.

The position requires one year of related experience, strong communication, organization, and customer-service skills, plus familiarity with the local area and basic computer software. Training and brand standards are provided.

Qualifications

• One year of related experience, hotel preferred
• Excellent verbal and written communications skills
• Strong organizational skills and attention to detail
• Superior interpersonal and customer service skills, ability to deal with difficult guests
• Familiarity with local area, ability to provide directions and maps to local attractions and destinations
• Proficient with Microsoft Office Suite and common computer software programs
• Ability to learn computer software programs and operate property management system

Responsibilities

• Operate the front desk and assist guests with inquiries and other needs during pre-arrival, registration, stay, checkout and post-departure
• Complete end of day activities including posting charges to accounts, balancing ledgers, run night audit/daily close, back-up and roll date
• Provide exceptional guest service
• Efficiently manage the operations of the front desk, ensure check in and check out is timely
• Warmly and professionally welcome all guests
• Process guest check-in: confirm reservations, assign guest rooms
• Treat requests with professionalism, tact, and courteous manner; act with a sense of urgency
• Ensure that all complaints regarding service and/or accommodations are investigated and resolved
• Maintain knowledge of hotel policies including rates, discounts, special offers, and community events
• Ensure prompt delivery of billing to guests
• Ensure accuracy of daily closing reports
• Process all payment types e.g. charges, cash, checks, debit, or credit cards
• Communicate with Lead Audit team relating to daily closing and issues
• Discreetly handle confidential guest information
• Ensure lobby and shared areas are neat and orderly
• Adhere to all Colwen and brand standards
• Maintain STRICT key controls
• Perform other related duties as assigned

Skills

Verbal communication

Written communication

Organizational skills

Attention to detail

Interpersonal skills

Customer service

Microsoft Office

Property management system

Local knowledge

Tools

Property management system

Microsoft Office Suite

Job description

Residence Inn Chelsea is seeking a friendly Night Auditor to join our on-site team in Chelsea, MA. This part-time overnight role balances hotel transactions, closes daily books, responds to guest requests, and maintains a tidy front desk area.

The position requires one year of related experience, strong communication, organization, and customer-service skills, plus familiarity with the local area and basic computer software. Training and brand standards are provided.