Part Time - Front Desk Agent - MFMYB

InterContinental Hotels Group; Arlington (VA); On-site; USD 28,000 - 29,000; Full time

Job summary

InterContinental Hotels Group in Arlington, VA seeks a Front Desk Agent to warmly welcome guests, handle transactions, offer local insights, and anticipate needs for a seamless stay.

You will check guests in/out, manage bookings, upsell where appropriate, and maintain safety and service standards across shifts, including weekends and holidays.

Qualifications

• Customer-facing communication and interpersonal skills.
• Strong problem-solving and conflict-resolution abilities.
• Fluency in the local language is preferred but not essential.
• Reading, writing, basic math, and computer literacy are expected.
• Flexibility to work varying shifts, including evenings, weekends, and holidays.
• Experience in front desk or guest services is ideal.
• Lifting and moving up to 50 lbs (23 kg) as part of the role.

Responsibilities

• Welcome guests and manage check-in/check-out processes.
• Handle cash and card transactions accurately.
• Acknowledge and assist Rewards Club members and returning guests.
• Manage guest bookings and upsell opportunities.
• Provide local insights and information to enhance stays.
• Record guest preferences and handle requests and concerns.
• Serve as a primary point of contact and escalate to management when needed.
• Follow safety procedures and report incidents.
• Maintain a professional appearance as a brand ambassador.
• Be aware of daily events and activities to assist guests.
• Support colleagues with ad-hoc duties as required.

Skills

Communication skills

Problem-solving

Fluency in local language

Digital literacy

Flexibility

Guest-service experience

Education

High school diploma or equivalent

College/university degree (bonus)

Job description

First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Front Desk Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.

Your Day to Day –

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights, and anticipate every detail of a friction‑free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.

• Be the warm welcome that kicks off a memorable guest experience.
• Acknowledge IHG Rewards Club members and returning guests, in person or on the phone.
• Take and manage guest bookings, up‑selling opportunities and telling them about ways to improve their stay.
• Handle cash and credit transactions.
• Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes.
• Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions, and concerns.
• Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.
• Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed.
• Take pride in your appearance and place as a brand ambassador.
• Always know what events and activities are on the day’s schedule.
• Jump into other ad‑hoc duties when your colleagues need your help.

What We Need from You –

In the hotel industry we cater for our guest needs 24 hours a day, 7 days a week. Even though a shift will be assigned, in occasions we may require working varying shift across a 7‑day period, including weekends, evenings, and public holidays.

• Communication skills – guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to.
• Your problem‑solving skills will turn issues into opportunities, so every guest leaves with great memories.
• Fluency in the local language – extra language skills would be great, but not essential.
• Literate and tech‑savvy – you’ll need a good grasp of reading, writing, basic math and computers.
• Flexibility – night, weekend and holiday shifts are all part of the job.
• You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential.
• Experience – ideally, you’ll have spent at least one year in a front desk or guest service position.
• Strength – sometimes you’ll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling.

The hourly pay range for this role is $20.02 to $20.45. We offer a comprehensive package of benefits including paid time off, medical/dental/vision, insurance, 401k, and many other benefits to eligible employees.