Part-Time Over-Night Front Desk Staff

FirstService Residential; Phoenix (AZ); On-site; USD 23,000 - 26,000; Part time

Benefits offered by this job

Paid sick time

Employee Assistance Program

Job summary

FirstService Residential is seeking a Part-Time overnight Front-Desk staff in Phoenix, AZ. You will greet visitors, answer resident calls, and handle general administrative tasks to keep property operations running smoothly.

The role requires customer service experience and offers an overnight schedule: Sundays and Mondays, 12am–8am. Knowledge of MS Office is a plus, and HOA/property management experience is desirable. Paid sick time and EAP are provided.

Qualifications

• Customer service experience (required)
• HOA or property management experience is a plus

Responsibilities

• Greet all guests with a warm smile and inviting attitude
• Receive and respond to resident phone calls; redirect as appropriate
• Meet with inquiring homeowners in lobby as may be appropriate
• Facilitate amenity access including acceptance/transmittal of fees and distribution of access cards and other equipment to homeowners as required by community needs
• Update new/existing owners' information forms in the appropriate system daily or as required
• Sort incoming mail, faxes, and courier deliveries for distribution
• Enter and process work orders for maintenance requests from homeowners as needed
• Assist in follow-up on the status of work orders to ensure timely resolution and closure upon notification by vendor or community manager
• Other duties as assigned

Skills

Friendly demeanor

Independent worker

Strong communication

Problem solving

Prioritization

Active listening

Tools

MS Office

Job description

As the Part‑Time overnight Front‑Desk staff, you will help the property operations run smoothly by greeting visitors, answering phone calls and performing general administrative tasks

Compensation

$17.00 - $19.00 per hour

FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.

Your Responsibilities

• Greet all guests with a warm smile and inviting attitude
• Receive and respond to resident phone calls; redirect as appropriate
• Meet with inquiring homeowners in lobby as may be appropriate
• Facilitate amenity access including acceptance/transmittal of fees and distribution of access cards and other equipment to homeowners as required by community needs
• Update new/existing owners' information forms in the appropriate system daily or as required
• Sort incoming mail, faxes, and courier deliveries for distribution
• Enter and process work orders for maintenance requests from homeowners as needed
• Assist in follow-up on the status of work orders to ensure timely resolution and closure upon notification by vendor or community manager
• Other duties as assigned

Skills and Qualifications

• Friendly, outgoing and personable
• Able to identify issues and resolve before problems arise
• Able to work independently with little supervision
• Superb judgment and decision-making skills
• Able to prioritize and adjust to incoming demands
• Outstanding communication skills
• Tremendous listener with the ability to diffuse tense situations
• Proficient with MS Office suite

Education and Experience

• Customer service experience (required)
• HOA and/ or property management experience is a plus

Physical Requirements

• Work in a typical office environment, using a computer
• Sit and/or stand for lengthy periods of time
• Able to lift objects weighing up to 30 pounds

Work Location

Phoenix, AZ

Work Hours

Sunday and Monday, 12a - 8a

What We Offer

• Paid sick time
• Employee Assistance Program

Disclaimer

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.

Automated Employment Decision Tool (AEDT) Usage

We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed

The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations

Candidates who require an alternative selection process or a "reasonable accommodation", as defined under applicable disability laws, may make a request through our designated contact channel [e-mail].

Requesting Information About the AEDT - NYC Local Law 144

Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at [e-mail]; we will respond in accordance with Local Law 144, within 30 days.