Office Coordinator - Collections/Recovery

FirstService Residential; Las Vegas (NV); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401K match

Time off including vacation, sick, and

Tuition reimbursement

Legal services

Health savings account

Flexible spending account

Job summary

FirstService Residential in Las Vegas, NV is seeking an administrative assistant to support HOA collections and general staff duties. This role handles phone calls, correspondence, reporting, and workflow completion to keep the collection process moving.

The position offers a daytime, full-time schedule, competitive hourly pay, and a benefits package including medical, dental, vision, 401(k) match, paid time off, and other voluntary programs.

Qualifications

• Good written and verbal communication skills.
• Be punctual for work and meetings; maintain excellent attendance.
• Track time as required by company standards.
• Maintain an organized workspace and adhere to policies.

Responsibilities

• Answers phone professionally and handles messages in a courteous, timely manner.
• Processes correspondence per policies and procedures.
• Prepares, generates, and maintains reports as required.
• Completes workflows in compliance with guidelines.
• Processes payment plans with accuracy and adherence to guidelines.
• Maintain knowledge of applicable requirements and regulatory guidelines.
• Perform or assist with operational tasks to support workflow and deadlines.

Skills

Communication skills

Time management

Teamwork

Organizational skills

Tools

Microsoft Office

Job description

Overview:

This position provides a wide variety of administrative and staff support services. Performs office work directly related to HOA collection. Will assist with all aspects of the collection process, including answering the phone, correspondence and completing workflows.

Description

Overview:

This position provides a wide variety of administrative and staff support services. Performs office work directly related to HOA collection. Will assist with all aspects of the collection process, including answering the phone, correspondence and completing workflows.

Compensation:

$19-$20 per hour FirstService Residential will compensate the successful candidate per the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.

Your Responsibilities

• Ensures telephone calls are answered professionally, and messages are handled courteously, accurately and in a timely manner.


• Processes correspondence in accordance to company policies and procedures.


• Prepares, generates, and maintains reports as required.


• Completes assigned workflows in compliance with company policies and procedures.


• Process payment plans as requested, ensuring accuracy and adherence to guidelines


• Conduct business with a high standard of personal, professional and ethical conduct.


• Perform or assist with operational tasks to support workflow and meet deadlines.


• Participate in meetings, communicate issues, obtain necessary approvals, and resolve problems.


• Maintain up-to-date knowledge of applicable requirement, policies, and regulatory guidelines.


• All other duties as assigned.

Knowledge, Skills And Proficiencies

• Good written and verbal communication skills.


• Adhere to required deadlines and demonstrate effective time management.


• Foster cooperation and work well within a team environment.


• Complete company training as assigned.


• Be punctual for work and meetings; maintain excellent attendance.


• Track time as required by company standards.


• Maintain an organized workspace and adhere to the company’s Standards of Operation and all policies.


• Attend all mandatory company functions.


• Maintain reliable transportation.


• Demonstrate strong problem-solving and organizational skills.


• Ability to draft correspondence and respond to inquiries.


• Resolve client concerns effectively and independently.


• Proficient with computer programs, including Microsoft Office.


• Ability to independently prioritize daily workload.

Physical Requirements

• Position involves sitting, standing and/or movement throughout the day. Must be able to transport oneself within the office.


• Duties will involve stooping, bending, lifting, grasping, pushing, pulling, or otherwise moving objects weighing as much as 25 lbs. This type of activity may occur several times throughout the day.


• Must be able to sit for extended periods of time


• Must have finger dexterity for typing/using a keyboard


• Must be able to hear in order to receive telephone calls and voice mail messages

Working Conditions

• Professional indoor office environment.


• Full time position: Typical schedule, Monday through Friday, 8:00 a.m. – 5:00 p.m., unless otherwise specified; Schedule subject to change based on business needs.


• Overtime will be required from time to time.


• Consistent and regular attendance required.

Reasonable accommodations may be made for individuals with disabilities. Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs.

Work Location:

Las Vegas, NV

Work Hours:

Monday to Friday 8am - 5pm

What We Offer

• Medical, dental, and vision plans (full time and those working 30+ hours)


• Part time 20+ hours qualify for dental and vision


• 401K match


• Time off including vacation, sick, and company paid holidays


• Pet insurance available


• Tuition reimbursement


• Legal services


• Free emotional wellbeing and daily life assistance support for all associates


• Domestic partner coverage


• Health savings account


• Flexible spending account

Disclaimer

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time. FirstService Residential is an equal-opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.

Automated Employment Decision Tool (AEDT) Usage:

We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed:

The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations:

Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel [e-mail].

Requesting Information About the AEDT - NYC Local Law 144:

Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at [e-mail]; we will respond in accordance with Local Law 144, within 30 days.