Resident Services Coordinator

FirstService Residential; Phoenix (AZ); On-site; USD 3,168,000 - 3,444,000; Full time

Job summary

FirstService Residential in Phoenix, AZ is seeking a Resident Services Coordinator to support homeowners and perform administrative duties that enhance property value and residents' lifestyle.

You will handle service requests, board communications, payments, and file management while maintaining governing documents and coordinating community events.

Qualifications

• 2+ years of customer service experience.
• HOA and/or property management experience preferred.
• Excellent organizational and communication skills.

Responsibilities

• Perform general administrative tasks (service requests, architectural requests, tracking deposits, process payments).
• Assist and follow up with homeowners, board members, and vendors.
• Answer and direct phone calls professionally.
• Sort incoming mail, faxes, and courier deliveries.
• Meet with homeowners in the lobby as needed.
• Be knowledgeable of governing documents, rules and regulations.
• Update owners' information forms in the system daily or as required.
• Enter and process work orders for maintenance requests.
• Escalate issues as needed.
• Assist in organizing community events and related materials.
• Conduct routine compliance inspections and track violations.
• Facilitate amenity access including fees and distribution of access cards.

Skills

Strong organizational skills

Outstanding communication skills

Collaborative work style

Judgment and decision-making

Prioritization and adaptability

MS Office proficiency

Education

2+ years customer service experience

HOA/property management experience preferred

Tools

MS Office

Job description

Job Overview

As the Resident Services Coordinator, you will provide support to the community which includes assisting homeowners and performing other administrative duties to ensure we deliver exceptional services and solutions that enhance the value of the property and the lifestyle of the residents.

Description

As the Resident Services Coordinator, you will provide support to the community which includes assisting homeowners and performing other administrative duties to ensure we deliver exceptional services and solutions that enhance the value of the property and the lifestyle of the residents.

Compensation

$23 - $25 per hour based on experience

FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.

Your Responsibilities

• Perform general administrative tasks (service requests, architectural requests, tracking deposits, process payments)
• Assist and follow up with homeowners, board members, and vendors
• Answer and direct phone calls in a polite, friendly and professional manner
• Sort incoming mail, faxes, and courier deliveries for distribution
• Meet with homeowners in the lobby as needed
• Be knowledgeable of governing documents, rules and regulations
• Update new/existing owners' information forms in the appropriate system daily or as required
• Enter and process work orders for maintenance requests from homeowners
• Escalate issues as needed
• Assist in organizing community events and related materials
• Conduct routine compliance inspections and track violations
• Facilitate amenity access including acceptance of fees and distribution of access cards and other equipment to homeowners.
• Additional duties may be included as assigned

Skills And Qualifications

• Strong organizational skills
• Outstanding communication skills
• Able to work collaboratively and cooperatively
• Superb judgment and decision-making skills
• Able to prioritize and adjust to incoming demands
• Proficient with MS Office suite

Education And Experience

• 2+ Years of customer service experience required
• HOA and/ or property management experience highly preferred

Physical Requirements

• Walk and move throughout the community common areas and facilities
• Sit or stand for extended periods of time in an office environment
• Able to safely lift, carry, and move up to 30 pounds

Work Location

Optima Biltmore Towers, 4808 N 24th St, Phoenix, AZ 85016

Work Hours

Monday – Friday, 8AM - 5PM

What We Offer

• 10 company paid holidays
• Paid volunteer time
• Paid sick and vacation time
• Medical, dental, vision
• HSA and FSA
• Company paid life insurance and Employee Assistance Plan
• Supplemental life, disability, accident, critical illness, hospital indemnity
• Identity theft, legal services
• Pet insurance
• 401(k) with company match

Disclaimer

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.

Automated Employment Decision Tool (AEDT) Usage

We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed

The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations

Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel [e-mail].

Requesting Information About the AEDT - NYC Local Law 144

Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at [e-mail]; we will respond in accordance with Local Law 144, within 30 days.