Front Desk Associate

FirstService Residential; Malibu (CA); On-site; USD 39,000 - 41,000; Full time

Benefits offered by this job

Medical, dental, and vision plans (FT/

Part time 20+ hours qualify for dental

401K match

Vacation, sick leave, company holidays

Pet insurance

Tuition reimbursement

Legal services

Wellbeing support

Domestic partner coverage

HSA

FSA

Job summary

FirstService Residential is hiring a Front Desk Associate to support front desk operations at a luxury mid-rise condominium. You will greet residents, check in guests, manage access, and provide concierge services while maintaining daily records and ensuring security.

The role requires strong communication, customer service, and administrative skills. Candidates must be able to work extended hours, weekends, and overtime as needed in a premium property environment.

Qualifications

• High school diploma or equivalent required.
• Must possess strong customer service background.
• Excellent customer service and communication skills required.
• Professional demeanor and neat appearance expected.

Responsibilities

• Provides a warm welcome to residents and guests.
• Registers guests or vendors in BuildingLink.
• Announces guests to residents for access.
• Directs guests to residents’ units and answers inquiries.
• Responds to resident requests professionally and promptly.
• Monitors building access and camera system.
• Maintains daily logs and resident records in systems.
• Performs general concierge tasks (reservations, directions, printing).
• Supports safety procedures and maintains a secure environment.
• Attends designated meetings as requested by management.
• Leads and coaches concierge team members as assigned.

Skills

Customer service

Communication

Time management

Professional demeanor

MS Office

Education

High school diploma or equivalent

Tools

Outlook

Word

Excel

Job description

Description

Job Overview:

The Front Desk Associate will support front desk operations at a luxury mid-rise condominium building. It's a great opportunity to get hands‑on experience, as well as build your career in property management.

Possesses strong communication, telephone, and customer service skills. Meets and greets residents; checks guests and service providers in/out. Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems; and accurately maintains daily logs, records and forms. Assists with general concierge services and performs administrative clerical, Word and Excel document work. Walks the building premises as directed for monitoring purposes.

Compensation:

$28-30/hr

FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client’s property, the salary or wage willalsobe premised upon the client’s directive. The base pay range is subject to change and may be modified in the future.

Your Responsibilities:

• Provides a warm welcome to residents and guests.
• Register guest or vendor in our System (BuildingLink)
• Announce all guests to resident for access.
• Direct guest(s) to resident’s unit
• Responds to resident’s request in a professional manner
• Responds to emergency situations in a timely and efficient manner
• Monitors and controls access to the building including camera system
• Maintains daily log, records and forms using BuildingLink
• Maintains resident records and forms in FirstService Residential Connect.
• Resolves and follows-up on all complaints/issues
• Provides general concierge services (Reservations, Directions, Computer Printing)
• Performs assigned administrative clerical, word and excel document work
• Helps maintain a safe and secure environment throughout the building
• Walks the building premises as directed for monitoring purposes
• Follows safety procedures and maintains a safe work environmentConsistent and regular attendance required
• Has the ability to understand and complete all required forms
• Occasional overtime may be required
• Must have the ability to work extended/flexible hours, weekends.
• Attend and participate in designated meetings or functions as requested by the General Manager
• Responds and documents resident concerns and complaints in a timely manner before escalation to management
• Supervises, delegates and is responsible for all front desk operations, including but not limited to telephone, email, amenity reservation set-up, interfacing with residents, and other duties as assigned
• Answers calls/emails from residents, provides assistance and follow-up, as appropriate
• Understands community guidelines and refers to governing document resources
• Provides training, onboarding to new hires, and ongoing leadership and coaching to all concierge team member
• May be assigned other duties by the Assistant General Manager

Skills & Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

• High school diploma or equivalency required. College level courses in business or hospitality preferred.
• Must possess strong customer service background.
• Demonstrates excellent customer service, communication and time management skills.
• Must be well groomed and maintain a professional demeanor at all times.
• A general knowledge of the community to provide directions and recommendations.
• Basic knowledge of Microsoft Applications, especially Outlook, Word and Excel. Command of information system hardware/software is preferred.
• Good written and verbal communication skills
• Strong customer service and interpersonal skills required.

What We Offer:

• Medical, dental, and vision plans (full time and those working 30+ hours)
• Part time 20+ hours qualify for dental and vision
• 401K match
• Time off including vacation, sick, and company paid holidays
• Pet insurance available
• Tuition reimbursement
• Legal services
• Free emotional wellbeing and daily life assistance support for all associates
• Domestic partner coverage
• Health savings account
• Flexible spending account

About Us:

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.

Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top‑tier medical, dental, and retirement benefits, career training, and support for continued professional development.

Experience exceptional service with a fulfilling career in property management with FirstService Residential.

To learn more about our company and culture, please visitwww.fsresidential.com/california

Disclaimer

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all‑inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.

Automated Employment Decision Tool (AEDT) Usage:

We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job‑related characteristics relevant to the position responsibilities. These qualifications are determined by the unique needs of each role within our company.

Job Qualifications and Characteristics Assessed:

The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements.

Alternative Selection Process or Reasonable Accommodations:

Candidates who require an alternative selection process or a reasonable accommodation, as defined under applicable disability laws, may make a request through our designated contact channel [e-mail].

Requesting Information About the AEDT - NYC Local Law 144:

Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at [e-mail]; we will respond in accordance with Local Law 144, within 30 days.