Part-Time Optical Retail Specialist: Frame & Lens Guidance

eyemartexpress; Dubuque (IA); On-site; USD 17,000 - 22,000; Part time

Job summary

Eyemart Express is hiring a part-time Optical Retail Sales Associate to help patients select frames, lenses and coatings. You will coordinate with lab staff for measurements and ensure accurate prescriptions are filed for grinding and fittings.

The role emphasizes customer service, sales, and adherence to HIPAA when handling patient files, with training available for those new to the optical industry.

Qualifications

• High School Diploma or GED required.
• Experience in retail, customer service, or sales.
• Experience in optical industry preferred but not required; training provided.

Responsibilities

• Provide exceptional customer service to patients.
• Maintain knowledge of current sales, promotions, and policies.
• Process transactions and refunds using the in-house POS system.
• Handle insurance claims efficiently.
• Maintain up-to-date product knowledge.
• Create and maintain patient files per HIPAA and company policies.
• Assess patients’ needs based on prescriptions, facial features and lifestyle.
• Take measurements (e.g., pupillary distance).
• Prepare work orders for the lab with complete details.
• Pull correct lenses according to work orders.
• Inspect final glasses for accuracy and adjust fittings.
• Perform adjustments and repairs on frames and replace parts.
• Price, stock and straighten merchandise.

Skills

Customer service

Retail sales

Education

High School Diploma or GED

Job description

Eyemart Express is hiring a part-time Optical Retail Sales Associate to help patients select frames, lenses and coatings. You will coordinate with lab staff for measurements and ensure accurate prescriptions are filed for grinding and fittings.

The role emphasizes customer service, sales, and adherence to HIPAA when handling patient files, with training available for those new to the optical industry.