Eyewear Sales & Fitting Specialist (Part-Time)

eyemartexpress; Boardman Township (OH); On-site; USD 17,000 - 22,000; Part time

Job summary

Eyemart Express is a leading optical retailer with a network of stores nationwide. As a part-time Retail Sales Associate, you will help patients select frames, lenses, and coatings that best suit their needs, ensure measurements are accurate for grinding and fitting, and dispense glasses to patients.

You will support lab coordination, maintain product knowledge, and deliver excellent customer service in a fast-paced retail environment.

Qualifications

• Retail or sales experience required.
• Experience in optical industry preferred but training available.
• Excellent customer service and communication skills.

Responsibilities

• Provide exceptional customer service to all patients.
• Maintain knowledge of current sales and promotions as well as policies regarding payment, returns, and exchanges.
• Compute and process payment transactions/refunds using the in-house Point of Sale system.
• Process insurance claims efficiently.
• Maintain up-to-date knowledge of products.
• Create and maintain patient files, following company and HIPAA policies regarding confidentiality.
• Assess and interpret patient's needs based on prescription requirements, facial features, lifestyle, and occupation, and suggest appropriate products.
• Take necessary measurements (e.g., pupillary distance).
• Prepare work orders for the lab with all pertinent information.
• Pull correct lenses according to work order specifications.
• Inspect final product for accuracy and adjust glasses to fit the patient.

Skills

Customer service

Sales

Communication

Education

High School Diploma or GED

Tools

POS system

Job description

Eyemart Express is a leading optical retailer with a network of stores nationwide. As a part-time Retail Sales Associate, you will help patients select frames, lenses, and coatings that best suit their needs, ensure measurements are accurate for grinding and fitting, and dispense glasses to patients.

You will support lab coordination, maintain product knowledge, and deliver excellent customer service in a fast-paced retail environment.