Part-Time Operations Admin: Frontline Service & Data

Federal Express Corporation; Northampton Township (Bucks County); On-site; USD 25,000 - 34,000; Part time

Job summary

Federal Express Corporation is hiring for a part-time clerical and customer service role in the hub/station operations. You will manage data entry, respond to inquiries, and support audit activities while assisting with loss prevention and package delivery workflow.

Role emphasizes accuracy, multitasking, and timely communication. Candidates should have a high school diploma and at least four years of relevant experience. E-Verify and equal opportunity statements apply.

Qualifications

• General business skills such as typing; data entry and review; and use of phone, copier, and fax.
• Software skills, including use of Microsoft Office software and web-based applications.
• Customer service skills necessary to effectively and professionally respond to requests.
• Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals.

Responsibilities

• Provides clerical support to various management and operational functions, including, but not limited to, photocopying, filing, faxing, emailing and answering telephone.
• Reviews, researches and/or enters data in various systems to support respective functional area.
• Compiles data and provides various regular and adhoc reports to management for review and determination.
• Serves as frontline customer service to receive, solve and/or elevate customer inquiries and issues.
• Assists management with Business Control Self Assessment (BCSA) audit activity by retrieving data and/or files for review.
• Additional Quality Assurance/Loss Prevention essential functions: supports ability for timely delivery and mitigates loss and damage by performing address searches/corrections through various sources and ensuring packages are in good condition for the customer.
• Prioritizes workflow to maximize the number of packages that can be resolved and sent out for delivery in the same day.
• Ensures all packages receive appropriate scan statuses. Inspects and handles hazardous material damages as per policy.
• Researches missing packages to understand the root cause of scanning failures and compiles information on disputed deliveries for management review.
• Reviews and trends loss and damaged claims filed to identify improperly charged claims and brings to the attention of management.
• Additional Linehaul essential functions: reviews and enters all Independent Contractor (IC) settlement information into appropriate system to ensure proper payments.

Skills

Typing & data entry

MS Office

Customer service

Time management

Education

High School Diploma or GED

Tools

Microsoft Office

Web-based applications

Job description

Federal Express Corporation is hiring for a part-time clerical and customer service role in the hub/station operations. You will manage data entry, respond to inquiries, and support audit activities while assisting with loss prevention and package delivery workflow.

Role emphasizes accuracy, multitasking, and timely communication. Candidates should have a high school diploma and at least four years of relevant experience. E-Verify and equal opportunity statements apply.