Part-Time Online Operations Specialist (E‑commerce)

Signet Jewelers Limited; Charlotte (NC); On-site; USD 17,000 - 25,000; Part time

Job summary

Diamonds Direct in Charlotte, NC is seeking a part-time on-site fulfillment associate to support online order processing and showroom operations. The role focuses on accurate, timely fulfillment while handling high-value jewelry with care.

The position is approximately 20 hours per week, coordinating with Online Operations, Shipping, Inventory, and Customer Service to ensure smooth workflows and customer satisfaction throughout the order lifecycle.

Qualifications

• Experience in retail operations, e-commerce, fulfillment, or customer service.
• Strong attention to detail and time management.
• Comfortable learning order management tools and reporting documents.
• Excellent written and verbal communication.
• Ability to handle high-value merchandise with care.

Responsibilities

• Support online order processing and fulfillment workflows to ensure orders are completed accurately and on time.
• Finalize and update orders in internal systems prior to shipment or customer pickup.
• Monitor order status reports and ready-to-ship tracking documents to help ensure fulfillment timelines are met.
• Create and send customer shipping labels for repairs, returns, and exchanges.
• Receive, document, and coordinate customer repairs, including intake, tracking, and customer communication.
• Assist with quality control checks for online orders, repairs, returns, and exchanged merchandise.
• Support return and refund processing in accordance with company procedures.
• Fulfill Headquarters-based online orders, including pulling, quality checking, and preparing items for shipment.
• Reconcile and close daily operational batches as needed.
• Provide support to showroom teams for order inquiries, payment processing, and fulfillment-related questions.

Skills

Retail operations

E-commerce fulfillment

Customer service

Attention to detail

Multi-system proficiency

Job description

Diamonds Direct in Charlotte, NC is seeking a part-time on-site fulfillment associate to support online order processing and showroom operations. The role focuses on accurate, timely fulfillment while handling high-value jewelry with care.

The position is approximately 20 hours per week, coordinating with Online Operations, Shipping, Inventory, and Customer Service to ensure smooth workflows and customer satisfaction throughout the order lifecycle.