Order Fulfillment Specialist - High-Volume Ops & Data

Signet Jewelers; Charlotte (NC); On-site; CAD 42,000 - 56,000; Full time

Job summary

Diamonds Direct is seeking an Order Fulfillment Coordinator in Canada to execute standardized operational tasks across order processing, inventory data, and vendor coordination. You will collaborate with stores and Central Ops to ensure accuracy and speed in fulfillment.

The role emphasizes strong attention to detail, ability to work in high-volume environments, and clear written communication with stores and vendors.

Qualifications

• Strong operational execution and attention to detail.
• Experience working in high-volume, process-driven environments.
• Ability to follow standardized workflows and escalate when needed.
• Experience with inventory systems, job orders, or retail operations is preferred.
• Clear written communication skills for store and vendor interactions.

Responsibilities

• Create and process job orders, special orders and shop supplies.
• Monitor order status, exceptions, and delays; escalate when service levels are at risk.
• Support central receiving workflows and validate stock receipts before store distribution.
• Assist with order-related customer or store inquiries routed to Central Ops.
• Create, maintain, and correct SKUs (including diamond and lab SKUs).
• Ensure pricing accuracy, vendor alignment, and system data integrity.
• Resolve duplicate or incorrect SKUs tied to job orders or memo items.
• Support QC workflows (diamond testing, validation, and receipt checks).
• Support vendor coordination activities (shipping confirmations, memo returns, discrepancies).
• Assist with memo reporting, reconciliation, and exception tracking.
• Ensure vendors follow centralized shipping instructions to Charlotte and vendor follow-ups.
• Support shop supply ordering.
• Support centralized reporting by maintaining accurate operational data.
• Track order backlogs, aging, and exceptions for leadership visibility.
• Assist in audit preparation and end-of-period cleanup activities.
• Serve as a first-line Central Ops support resource for store operations questions.
• Provide consistent, documented responses aligned to Central Ops process guides.

Skills

Operational execution

Attention to detail

High-volume environments

Process workflows

Inventory systems

Job orders

Retail operations

Written communication

Job description

Diamonds Direct is seeking an Order Fulfillment Coordinator in Canada to execute standardized operational tasks across order processing, inventory data, and vendor coordination. You will collaborate with stores and Central Ops to ensure accuracy and speed in fulfillment.

The role emphasizes strong attention to detail, ability to work in high-volume environments, and clear written communication with stores and vendors.