Part-Time Online Golf Support & Fitting Expert

2nd Swing Golf; Eden Prairie (MN); On-site; USD 25,000 - 33,000; Part time

Benefits offered by this job

401(k) Company Match

Paid Time Off

Discounted Merchandise

Health and Wellness Initiatives

Work-Life Balance

Job summary

2nd Swing Golf in Eden Prairie, MN seeks an Online Customer Support Specialist for a part-time in-office role with no remote option. Weekend availability is required.

You will deliver exceptional golfer experiences via phone, email, and chat, handling complex inquiries and guiding customers on equipment, trade-ins, and policies. Ideal candidates have 3+ years in retail, hospitality, or customer service, plus strong communication and problem-solving skills.

Qualifications

• 3+ years of retail, hospitality, customer service, or related experience.
• Demonstrated experience handling complex transactions and communicating policies.
• Strong de-escalation, empathy, and problem-solving skills.
• Confident, professional communication style with a hospitality-focused approach.
• Strong computer skills and ability to navigate multiple systems efficiently.
• Working knowledge of golf equipment and terminology, or the ability to quickly develop that knowledge.

Responsibilities

• Deliver exceptional golfer experiences across phone, email, and chat.
• Independently manage customer inquiries and resolve complex service issues.
• Handle complex transactions and communicate company policies clearly.
• De-escalate challenging customer interactions with empathy and professionalism.
• Provide knowledgeable guidance on golf equipment, product availability, and trade-ins.
• Coordinate with manufacturers to resolve warranty inquiries and product concerns.
• Investigate and resolve inventory discrepancies, orders, payments, and tracking.
• Process inventory reattributions and system updates accurately.
• Identify opportunities to improve customer satisfaction and service efficiency.
• Share product knowledge and best practices with teammates.
• Maintain proficiency in company systems and golf equipment knowledge.
• Contribute to team goals and assist with additional responsibilities.

Skills

Customer service

Golf equipment knowledge

Communication

Problem solving

De-escalation

Tools

NetSuite

Microsoft 365

UKG

Counterpoint

Braintree

Affirm

PayPal

Job description

2nd Swing Golf in Eden Prairie, MN seeks an Online Customer Support Specialist for a part-time in-office role with no remote option. Weekend availability is required.

You will deliver exceptional golfer experiences via phone, email, and chat, handling complex inquiries and guiding customers on equipment, trade-ins, and policies. Ideal candidates have 3+ years in retail, hospitality, or customer service, plus strong communication and problem-solving skills.