Online Customer Support Specialist

2nd Swing Golf; Eden Prairie (MN); On-site; USD 25,000 - 33,000; Part time

Benefits offered by this job

401(k) Company Match

Paid Time Off

Discounted Merchandise

Health and Wellness Initiatives

Work-Life Balance

Job summary

2nd Swing Golf in Eden Prairie, MN seeks an Online Customer Support Specialist for a part-time in-office role with no remote option. Weekend availability is required.

You will deliver exceptional golfer experiences via phone, email, and chat, handling complex inquiries and guiding customers on equipment, trade-ins, and policies. Ideal candidates have 3+ years in retail, hospitality, or customer service, plus strong communication and problem-solving skills.

Qualifications

• 3+ years of retail, hospitality, customer service, or related experience.
• Demonstrated experience handling complex transactions and communicating policies.
• Strong de-escalation, empathy, and problem-solving skills.
• Confident, professional communication style with a hospitality-focused approach.
• Strong computer skills and ability to navigate multiple systems efficiently.
• Working knowledge of golf equipment and terminology, or the ability to quickly develop that knowledge.

Responsibilities

• Deliver exceptional golfer experiences across phone, email, and chat.
• Independently manage customer inquiries and resolve complex service issues.
• Handle complex transactions and communicate company policies clearly.
• De-escalate challenging customer interactions with empathy and professionalism.
• Provide knowledgeable guidance on golf equipment, product availability, and trade-ins.
• Coordinate with manufacturers to resolve warranty inquiries and product concerns.
• Investigate and resolve inventory discrepancies, orders, payments, and tracking.
• Process inventory reattributions and system updates accurately.
• Identify opportunities to improve customer satisfaction and service efficiency.
• Share product knowledge and best practices with teammates.
• Maintain proficiency in company systems and golf equipment knowledge.
• Contribute to team goals and assist with additional responsibilities.

Skills

Customer service

Golf equipment knowledge

Communication

Problem solving

De-escalation

Tools

NetSuite

Microsoft 365

UKG

Counterpoint

Braintree

Affirm

PayPal

Job description

2nd Swing is a one-of-a-kind, forward-thinking, customer-centric golf retail company. Our employees are highly valued and are encouraged to work hard in a positive and supportive culture. At 2nd Swing you will find:

Vast Exposure to the Golf Industry

A Commitment to Total Well-Being

Opportunities to Discover Your Fit and Make an Impact

A Collaborative and Flexible Environment

Position Summary

The Online Fitting & Support team works hard to deliver excellent customer service to 2nd Swing golfers and plays an important role in achieving our mission of Best-in-Class Service. The Online Customer Support Specialist plays an integral role in resolving complex customer inquiries, providing knowledgeable equipment guidance, and creating positive experiences for golfers across multiple service channels. This position a part-time in-office position located in Eden Prairie, MN. No remote work will be offered. Weekend availability required.

The ideal candidate has extensive customer service experience, strong golf equipment knowledge, and the ability to independently resolve challenging customer situations. This individual demonstrates confidence, empathy, and a hospitality-focused approach while communicating policies, navigating complex transactions, and delivering exceptional service. They also serve as a resource for teammates by sharing knowledge and best practices.

Responsibilities

• Deliver exceptional golfer experiences across phone, email, and chat.
• Independently manage customer inquiries and resolve complex service issues.
• Handle complex transactions and communicate company policies clearly and confidently.
• De-escalate challenging customer interactions with empathy, professionalism, and sound judgment.
• Provide knowledgeable guidance on golf equipment, product availability, and trade-in processes.
• Coordinate with manufacturers to resolve warranty inquiries and product concerns.
• Investigate and resolve equipment tracking, order, payment, and inventory discrepancies.
• Process inventory reattributions and other system updates accurately.
• Identify opportunities to improve customer satisfaction and service efficiency.
• Share product knowledge, service best practices, and process expertise with teammates.
• Maintain proficiency in company systems, processes, and golf equipment knowledge.
• Contribute to team goals and assist with additional responsibilities as needed.

Preferred Qualifications

• Experience in eCommerce, retail sales, hospitality, or a call-center environment.
• Familiarity with NetSuite, Microsoft 365, UKG, Counterpoint, Braintree, affirm, or PayPal.
• Strong golf equipment knowledge and the ability to explain product features to customers.
• Excellent communication, problem-solving, and conflict-resolution skills.
• Ability to work independently, prioritize competing tasks, and make sound customer-focused decisions.

Required Qualifications

• 3+ years of retail, hospitality, customer service, or related experience.
• Demonstrated experience handling complex transactions and communicating policies.
• Strong de-escalation, empathy, and problem-solving skills.
• Confident, professional communication style and a hospitality-focused approach to customer service.
• Strong computer skills and the ability to navigate multiple systems efficiently.
• Working knowledge of golf equipment and terminology, or the ability to quickly develop that knowledge.

Physical Requirements

Prolonged periods of sitting, standing, and bending.

• Flexible Scheduling
• 401(k) Company Match
• Employee Programs, Including PGA Membership Dues Support
• Paid Time Off
• Discounted Merchandise
• Health and Wellness Initiatives
• Work-Life Balance

Job Type

Part-time, seasonal

Compensation

$18–$24 per hour, based on previous experience.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.