Online Golf Equipment Specialist

2nd Swing Golf; Eden Prairie (MN); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

PGA membership dues support

Paid Time Off

401(k) company match

Medical, dental, and vision insurance

HSA/FSA options

Employee merchandise discounts

Ongoing training and careerdevelopment

Health and wellness initiatives

Work-life balance

Job summary

2nd Swing is seeking an Online Fitting & Support expert in Eden Prairie, MN, to provide advanced golf equipment knowledge and personalized recommendations to ecommerce customers. This full-time, in-office role requires weekend availability and a passion for delivering exceptional service.

Ideal candidates have extensive golf retail experience, ability to translate specifications into practical recommendations, and strong problem-solving skills.

Qualifications

• 5+ years of golf retail, golf equipment sales, or related golf industry experience.
• Extensive knowledge of golf equipment technology, including club specifications, construction, shaft and grip options, fitting considerations, and performance characteristics across major brands.
• Demonstrated ability to make advanced equipment recommendations based on golfer needs, preferences, playing ability, and fitting information.
• Strong understanding of custom club ordering, equipment customization, and product compatibility.
• Proficiency interpreting launch monitor data and applying golf fitting concepts to equipment recommendations.
• Exceptional written communication, customer service, and problem-solving skills.
• Demonstrated ability to independently resolve complex customer inquiries and challenging situations.
• Strong computer skills and ability to navigate multiple systems efficiently.
• Passion for golf and a commitment to delivering knowledgeable, personalized customer service.

Responsibilities

• Deliver exceptional golfer experiences across phone, email, and chat, setting a high standard for customer service.
• Resolve the most complex customer inquiries, escalations, and sensitive situations with confidence, empathy, and sound judgment.
• Apply advanced knowledge of company policies and procedures to resolve unique situations and communicate decisions effectively.
• Handle complex transactions, payment concerns, order issues, and inventory discrepancies.
• Provide expert guidance on golf equipment, product availability, trade-in processes, and warranty inquiries.
• Partner with manufacturers and internal teams to resolve challenging customer and equipment issues.
• Serve as a subject matter expert on customer support systems, processes, and policies.
• Coach and support teammates by sharing knowledge, demonstrating best practices, and helping resolve difficult inquiries.
• Identify recurring customer concerns and recommend improvements to processes, policies, and service efficiency.
• Support onboarding and ongoing training by providing guidance on customer service standards, systems, and procedures.
• Maintain strong working knowledge of golf equipment, company systems, and operational processes.
• Take ownership of complex issues through resolution and contribute to broader team goals.

Skills

Golf equipment knowledge

Customer service

Communication skills

Independent problem solving

Experience in golf retail

Fitting knowledge

Job description

2nd Swing is seeking an Online Fitting & Support expert in Eden Prairie, MN, to provide advanced golf equipment knowledge and personalized recommendations to ecommerce customers. This full-time, in-office role requires weekend availability and a passion for delivering exceptional service.

Ideal candidates have extensive golf retail experience, ability to translate specifications into practical recommendations, and strong problem-solving skills.