Part-Time Office/ Operations Specialist- (Bilingual English/Spanish)

Imperial Cleaning Company; Florida; On-site; USD 21,000 - 34,000; Part time

Job summary

Imperial Cleaning Company in Florida is seeking a Part-time Bilingual Office/Operations Specialist to support client-focused operations. You will manage tickets, update schedules, verify hours and billing, and help keep records accurate.

This role requires strong communication in English and Spanish, attention to detail, and the ability to work both independently and with a team. Training on ServiceChannel, Fexa, and Worksmith will be provided.

Qualifications

• Bilingual in English and Spanish required.
• Strong communication and customer service skills.
• Excellent problem solving and empathy.
• Attention to detail and accurate record-keeping.
• Ability to prioritize tasks during busy periods.
• Ability to work independently and in a team.

Responsibilities

• Create and manage daily work tickets for projects.
• Verify job details, hours, and billing accuracy.
• Update recurring biweekly/monthly schedules.
• Track extra services and special requests.
• Maintain logs and inventory records for locations.
• Manage platform updates in ServiceChannel, Fexa and Worksmith.
• Assist with reporting and onboarding of new hires.

Skills

Bilingual English/Spanish

Customer Service

Communication

Problem Solving

Attention to Detail

Time Management

Independent Work

Team Collaboration

Tools

ServiceChannel

Fexa

Worksmith

Job description

Overview Join Imperial Cleaning's dynamic team in our Florida office location, as a Part-t Time Bilingual Office/Operations Specialist and immerse yourself in a vibrant work environment that prioritizes customer-centricity and excellence. Your bilingual abilities in English and Spanish will not only enhance communication but also make a significant impact on the diverse clientele we serve. Take the next step in your career.

To thrive as a Bilingual Office Operations Specialist at Imperial Cleaning, several key skills are essential. First and foremost, exceptional communication skills in both English and Spanish are crucial for effectively engaging with our diverse staff and clientele. You should possess strong problem-solving abilities, allowing you to address customer inquiries and concerns with empathy and efficiency.

Attention to detail is vital, as you will be responsible for accurate record-keeping and scheduling. Additionally, a customer-centric mindset will help you anticipate client needs and exceed their expectations, reinforcing our commitment to excellence. Time management skills are also important, enabling you to prioritize tasks effectively during busy periods.

Finally, the ability to work independently and also in a collaborative environment is key. A adaptability and a positive attitude will serve you well in our energetic and fun work environment, empowering you to contribute to a high-performance culture dedicated to outstanding service.

Job Description

• 1. Work Tickets & Data Management
  • Create daily Project Crew tickets
  • Update dates for recurring biweekly/monthly jobs
  • Complete and close all work tickets accurately
  • Verify job details, hours, and billing accuracy
  • Track extra services and special requests in spreadsheet
  • Flag missing information and follow up with team members
• 2. Customer Service
  • Follow up with clients after services are completed
  • Log feedback, issues, or requests from management
• 3. Supply & Inventory Coordination
  • Create and maintain log books for each location
  • Close out supply orders and ensure proper billing
• 4. Platform Management
  • Daily updates in ServiceChannel, Fexa, Worksmith (training will be provided)
  • Ensure purchase orders have correct amounts
  • Assist with reporting and documentation
• 5. HR Support (As Needed)
  • Conduct interviews for custodial technician candidates
  • Support onboarding of new hires