Bilingual Client Solutions Coordinator

Imperial Cleaning; Village of Amityville (NY); On-site; USD 42,000 - 63,000; Full time

Job summary

Imperial Cleaning is seeking an Operations Coordinator to be the primary client contact and to coordinate with Field Managers and internal teams from Amityville. You will handle service requests, scheduling, and issue resolution to ensure smooth operations.

The role requires a 2-year degree, bilingual English-Spanish, strong communication, and the ability to manage multiple tasks. We value process improvements and accuracy in records, billing, and reporting.

Qualifications

• 2-year degree required; 4-year degree a plus.
• Bilingual English-Spanish is a must.
• Detail-oriented with strong communication (email, phone).
• Results-oriented with ability to resolve challenges quickly.
• Proficient with basic computer applications.

Responsibilities

• Primary point-of-contact that supports selected clients from beginning to end.
• Work closely with Field Managers daily on requests and/or issues that may arise.
• Provide operations support to all departments within the organization.
• Schedule project crews for services, training, and deliveries.
• Coordinate estimates and provide pricing to clients.
• Create and close work orders for regional spreadsheets and Project Crew schedules.
• Resolve customers' service or billing complaints.
• Provide daily customer calls and follow-ups on any complaints.
• Maintain a record of customer interactions, transactions, complaints, inquiries, comments, and actions taken.
• Process supply orders, enter and close supply orders into the system, and manage the distribution of supplies to assigned clients.
• Update corresponding client systems to ensure tracking and billing of all services performed.
• Refer unresolved customer grievances to designated departments for further investigation.
• Complete contract forms, prepare change of address records, or issue service discontinuance orders.
• Identify and recommend improvements in processes or service methods and procedures to streamline processes.
• Manage project budgets; review and correct any variances weekly.
• Collect, update, and provide required reports to corresponding Clients.
• Provide reporting to assigned Account Manager and Management.
• All other tasks as assigned by management.

Skills

Bilingual English-Spanish

Detail-oriented

Communication skills

Multi-tasking

Customer-focused

Computer literacy

Education

2-year degree

Bachelor’s degree

Job description

Imperial Cleaning is seeking an Operations Coordinator to be the primary client contact and to coordinate with Field Managers and internal teams from Amityville. You will handle service requests, scheduling, and issue resolution to ensure smooth operations.

The role requires a 2-year degree, bilingual English-Spanish, strong communication, and the ability to manage multiple tasks. We value process improvements and accuracy in records, billing, and reporting.