Part-Time Office Associate

johnvschultz; Erie (Erie County); On-site; USD 18,000 - 26,000; Part time

Benefits offered by this job

Paid training

Dental & Vision Insurance

401K

PTO

Employee discount

Job summary

John V. Schultz Furniture is hiring a part-time Office Associate in Erie, PA. The role includes data entry into the Storis system, customer service via multiple channels, and processing orders and paperwork.

Located at 7200 Peach St, this position offers paid training, growth opportunities, and a comprehensive benefits package. Requirements include a high school diploma or equivalent, strong communication and organizational skills, and familiarity with Microsoft Office.

Qualifications

• High school diploma or equivalent required.
• Previous clerical experience preferred.
• Excellent verbal and written communication skills.

Responsibilities

• Enter sales transactions and orders into Storis accurately.
• Verify order information and correct discrepancies.
• Process paperwork and manage cash balances, deliveries, and service orders.
• Provide customer service support via calls, counter inquiries, payments, and complaints.
• Respond to inquiries through phone, web, chat, mail, or fax.
• Meet or exceed performance standards for quality and volume.
• Process credit applications and financing paperwork.
• Verify paperwork for order processing is accurate.
• Communicate professionally with internal and external staff.
• Maintain organized files to maximize productivity.
• Provide clerical support to store staff.
• Perform other duties as assigned.

Skills

Communication skills

Reading skills

Numerical reasoning

Paperwork accuracy

Microsoft Office

Organizational skills

Customer service

Storis

RingCentral

Package AI

Intranet systems

Education

High school diploma or equivalent

Tools

Storis

RingCentral

Package AI

Intranet systems

Job description

John V. Schultz Furniture is Hiring a Part-Time Office Associate in Erie, PA!

We are located at 7200 Peach St, Erie, PA 16509.

We’re a family-owned company with a history of caring for our employees, customers, and community!

Hiring Immediately! $16/hr.

John V Schultz Furniture & Mattress Compensation and Benefits Program Offers:

• Increased Pay Rates - Earn more at Levin
• Paid Training - A Blended Training Approach
• Growth Opportunities – Levin’s loves to promote from within
• Great Benefits – Dental, Vision Insurance, 401K, and PTO
• Generous Employee Discount
• Friendly, Supportive Work Environment
• Beautiful Showroom with Top Brands & Trends

Office Associate Job Description/Duties:

1. Accurately enters information regarding sales transactions and order information into Storis system.
2. Verifies all information related to orders is accurate; identifies and corrects discrepancies.
3. Completes all documentation in an accurate and efficient manner and processes information regarding cash balances, deliveries, sales & service orders, account balances in compliance with corporate guidelines.
4. Provides customer service support by answering a high volume of inbound calls, managing counter inquiries, processing payments, solving customer complaints/questions.
5. Answers, investigates and/or initiates actions on customer inquiries efficiently, using all customer access channels (phone, web, chat, mail, fax, etc.)
6. Consistently meets or exceeds performance standards for service quality, accuracy and volume.
7. Completes and processes credit applications, payments and financing paperwork.
8. Verifies all paperwork for order processing is accurate.
9. Communicates with internal and external personnel in a professional and timely manner.
10. Maintains accurate files and processes in order to maximize productivity.
11. Performs clerical support for store staff as needed.
12. Other duties as assigned.

Required Skills and Abilities:

• Excellent verbal and written communication, and listening skills.
• Basic reading and comprehension skills.
• Basic numerical reasoning skills.
• Ability to complete paperwork in an accurate, neat and efficient manner.
• Demonstrated knowledge of software, including Microsoft Office.
• Excellent organizational skills.
• Outstanding customer service skills.
• Knowledge and demonstrated ability to utilize Storis, Ring Central Phone System, Package AI Routing Software and Company Intranet systems preferred.

Education and Experience:

• High school diploma or equivalent combination of education and experience.
• Previous clerical experience preferred

Physical Demands:

• Ability to sit, stand, bend, stoop, and reach regularly.
• Ability to remain in a stationary position for an extended period.
• Ability to communicate effectively with customers and co-workers.
• Ability to operate relevant equipment and observe details to complete assigned responsibilities.

In order to provide equal employment and achievement opportunities to all individuals, employment decisions at Levin Furniture will be based on merit, qualifications, and abilities. Levin Furniture does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.