Full-Time Office Associate

levinfurniture; State College (Centre County); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Increased pay rates

Paid training

Growth opportunities

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401K

PTO

Employee discount

Friendly work environment

Showroom access

Job summary

Levin Furniture & Mattress in State College, PA is hiring a Full-Time Office Associate to support sales transactions and customer service in a fast-paced retail setting. You will input orders in the Storis system, verify details, and maintain accurate records while handling payments and inquiries.

The role emphasizes accuracy, organization, and professional communication with customers and staff. This position offers paid training, opportunities for internal growth, and a comprehensive benefits

Qualifications

• High school diploma or equivalent
• Previous clerical experience preferred
• Basic computer skills and ability to learn new software

Responsibilities

• Enter sales transactions and orders accurately into the Storis system.
• Verify order information and correct discrepancies.
• Process cash balances, deliveries, sales and service orders per guidelines.
• Provide customer service via inbound calls, counter inquiries, and payments.
• Investigate customer inquiries using multiple channels (phone, web, chat, mail, fax).
• Meet or exceed performance standards for service quality, accuracy and volume.
• Process credit applications, payments and financing paperwork.

Skills

Communication

Reading

Numerical skills

Organization

Customer service

MS Office

Education

High school diploma

Tools

Storis

RingCentral

Package AI Routing

Intranet systems

Job description

Levin Furniture & Mattress is Hiring a Full-TimeOffice Associates in State College, PA!

We are located at 138 Valley Vista, State College, PA 16803.

We’re a family-owned company with a history of caring for our employees, customers, and community! Join the Levin Team Today - Working Here Feels Like Home!

Hiring Immediately! $16.00/hr.

Levin Furniture & Mattress Compensation and Benefits Program Offers:

• Increased Pay Rates - Earn more at Levin
• Paid Training - A Blended Training Approach
• Growth Opportunities – Levin’s loves to promote from within
• Great Benefits – Medical, Dental, Vision, Life & Disability Insurance, 401K, and PTO
• Generous Employee Discount
• Friendly, Supportive Work Environment
• Beautiful Showroom with Top Brands & Trends

Office Associate Job Description/Duties:

1. Accurately enters information regarding sales transactions and order information into Storis system.
2. Verifies all information related to orders is accurate; identifies and corrects discrepancies.
3. Completes all documentation in an accurate and efficient manner and processes information regarding cash balances, deliveries, sales & service orders, account balances in compliance with corporate guidelines.
4. Provides customer service support by answering a high volume of inbound calls, managing counter inquiries, processing payments, solving customer complaints/questions.
5. Answers, investigates and/or initiates actions on customer inquiries efficiently, using all customer access channels (phone, web, chat, mail, fax, etc.)
6. Consistently meets or exceeds performance standards for service quality, accuracy and volume.
7. Completes and processes credit applications, payments and financing paperwork.
8. Verifies all paperwork for order processing is accurate.
9. Communicates with internal and external personnel in a professional and timely manner.
10. Maintains accurate files and processes in order to maximize productivity.
11. Performs clerical support for store staff as needed.
12. Other duties as assigned.

Required Skills and Abilities:

• Excellent verbal and written communication, and listening skills.
• Basic reading and comprehension skills.
• Basic numerical reasoning skills.
• Ability to complete paperwork in an accurate, neat and efficient manner.
• Demonstrated knowledge of software, including Microsoft Office.
• Excellent organizational skills.
• Outstanding customer service skills.
• Knowledge and demonstrated ability to utilize Storis, Ring Central Phone System, Package AI Routing Software and Company Intranet systems preferred.

Education and Experience:

• High school diploma or equivalent combination of education and experience.
• Previous clerical experience preferred

Physical Demands:

• Ability to sit, stand, bend, stoop, and reach regularly.
• Ability to remain in a stationary position for an extended period.
• Ability to communicate effectively with customers and co-workers.
• Ability to operate relevant equipment and observe details to complete assigned responsibilities.

In order to provide equal employment and achievement opportunities to all individuals, employment decisions at Levin Furniture will be based on merit, qualifications, and abilities. Levin Furniture does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.