Part-Time Office Assistant — Community Services

Metropolitan Family Services; Merrionette Park (IL); On-site; USD 25,000 - 28,000; Part time

Job summary

Metropolitan Family Services seeks a Part-Time, Hourly Office Assistant in Merrionette Park to support front desk, records, billing, and client services. You will greet visitors, manage files, schedule, and process payments while ensuring confidentiality and safety compliance.

Hours include Saturdays 9:00-1:00 and Mondays 4:00-8:00; candidates must be available both days. Pay ranges $18.00-$20.00 per hour, based on experience; occasional travel between sites may be required.

Qualifications

• High school diploma or equivalent required.
• 2+ years of office experience, including automated systems experience required.

Responsibilities

• Greet staff, clients, and visitors professionally, following safety and compliance practices.
• Answer and direct phone calls, handling difficult or sensitive inquiries with professional judgment.
• Monitor and maintain electronic and physical records and client files, managing open and closed files and responding to record requests and subpoenas.
• Use intermediate skills to create and edit documents and reports with agency software.
• Manage client interactions per agency policies, including check-in/check-out, processing payments, obtaining signatures, and managing physical and electronic documents.
• Schedule appointments, arrange meetings, and make reminder calls to clients.
• Process account receivables, payables, and program billing as assigned.
• Make frequent contacts with community partners and vendors.
• Prepare information for dissemination with community partners or at events.
• Support direct service and administrative staff in agency-wide committees and initiatives, including site/community events.
• Set up, coordinate, and purchase items for site events as needed.
• Collaborate with leadership on additional needs for meetings and events, including taking minutes.
• Operate and troubleshoot office equipment, reporting issues to the IS Department.
• Order and maintain office supplies and process mail and packages.
• May travel to other MFS sites to serve as backup for support staff, training, or operational tasks.
• Other duties as assigned.

Skills

Verbal communication

Written communication

Time management

Organizational skills

Independent work

Interpersonal skills

Education

High school diploma or equivalent

Tools

MS Office

Job description

Metropolitan Family Services seeks a Part-Time, Hourly Office Assistant in Merrionette Park to support front desk, records, billing, and client services. You will greet visitors, manage files, schedule, and process payments while ensuring confidentiality and safety compliance.

Hours include Saturdays 9:00-1:00 and Mondays 4:00-8:00; candidates must be available both days. Pay ranges $18.00-$20.00 per hour, based on experience; occasional travel between sites may be required.