Part-Time Office Administrator — Patient Services & Admin

Sero Mental Health; Carlsbad (CA); On-site; USD 41,190,000 - 44,772,000; Part time

Job summary

ADR Wellness in Carlsbad, CA is seeking a part-time Office Administrator (25 hrs/wk) to support the main office and satellite locations. The role emphasizes client experience, HIPAA/PHI compliance, and collaboration with the clinical team.

The position requires strong communication, organizational skills, and the ability to multitask in a fast-paced environment. Travel to satellite sites may be required; background check will be conducted.

Qualifications

• High school diploma or equivalent required; bachelor’s degree preferred
• Experience providing clinical administrative support in a behavioral health environment (preferred)
• Strong verbal and written communication skills
• Familiarity with various insurance plans
• Ability to multi-task in a fast-paced environment
• Strong organizational skills
• Excellent customer service and interpersonal skills
• Proficient with computers and software programs
• Valid driver’s license with good standing and auto insurance
• Background check clearance required

Responsibilities

• Serve as the first point of contact for clients and visitors at the main office
• Complete office opening tasks
• Answer main phone line, manage voicemails and main email inbox
• Bill patient responsibilities via cards on file and escalate issues
• Maintain a clean and organized office and stock inventory
• Coordinate facilities needs for satellite offices and travel as needed
• Assist with meeting room preparation and client records processing
• Ensure HIPAA/PHI compliance and secure filing
• Support the clinical team and partner on workplace culture
• Travel to satellite locations as needed
• Back up Client Care Coordinator roles
• Perform other tasks as assigned by Leadership

Skills

Multi-tasking

Verbal and written communication

HIPAA/PHI compliance

Customer service

Organizational skills

Problem solving

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

Outlook

Microsoft Suite

CRM Tools

EMR systems

Job description

ADR Wellness in Carlsbad, CA is seeking a part-time Office Administrator (25 hrs/wk) to support the main office and satellite locations. The role emphasizes client experience, HIPAA/PHI compliance, and collaboration with the clinical team.

The position requires strong communication, organizational skills, and the ability to multitask in a fast-paced environment. Travel to satellite sites may be required; background check will be conducted.