Part Time Night Auditor/Front Desk Agent

Home2 Suites Normal; Normal (IL); On-site; USD 19,000 - 28,000; Part time

Benefits offered by this job

Promote from within

Comprehensive benefits package (health

Exclusive travel discounts at hotel+fr

Wellness program

On-demand pay

Leadership development program

Diverse growth opportunities

Inclusive culture and Culture Council

Job summary

Superhost Hospitality's Home2 Suites Normal in Normal, IL is seeking a Part Time Night Auditor/Front Desk Agent to support overnight accounting and guest services. This role rotates three Night Auditor shifts per week plus one Front Desk shift.

You will perform nightly audits, process end-of-day transactions, assist guests, and handle check-ins and check-outs. Strong attention to detail and excellent service are required, with comfort using hotel systems.

Qualifications

• Strong attention to detail and accuracy in financial records.
• Excellent customer service and communication skills.
• Ability to stay calm and resolve issues efficiently.
• Comfortable using hotel systems and accounting software.

Responsibilities

• Night Auditor: Perform nightly audits to ensure accurate financial transactions and daily revenue reconciliation.
• Night Auditor: Complete end-of-day accounting processes and submit income journals.
• Night Auditor: Review and validate tax-exempt documentation.
• Night Auditor: Verify out-of-order room status.
• Night Auditor: Support accounts receivable through aging reports, collections, and client billing.
• Night Auditor: Enter accounts payable invoices accurately and in a timely manner.
• Night Auditor: Monitor security cameras and help maintain a safe and secure environment.
• Night Auditor: Respond to overnight guest concerns and emergencies.
• Front Desk Agent: Welcome guests and assist with check-ins and check-outs.
• Front Desk Agent: Handle reservations, guest inquiries, and requests.
• Front Desk Agent: Provide friendly, professional service and resolve guest concerns.
• Front Desk Agent: Process payments and maintain accurate guest records.
• Front Desk Agent: Communicate guest needs and important updates to the appropriate team members.

Skills

Attention to detail

Customer service

Communication

Calm under pressure

Hotel systems

Accounting software

Reliable transportation

Overnight shifts

Job description

Part Time Night Auditor/Front Desk Agent

Superhost Hospitality - Home2 Suites Normal

As a Part Time Night Auditor/Front Desk Agent, you will help ensure smooth hotel operations by supporting overnight accounting and front desk services. This part-time position includes 3 shifts per week as a Night Auditor and 1 shift per week as a Front Desk Agent.

Key Responsibilities

Night Auditor (3 shifts per week)

• Perform nightly audits to ensure accurate financial transactions and daily revenue reconciliation.
• Complete end-of-day accounting processes and submit income journals.
• Review and validate tax-exempt documentation.
• Verify out-of-order room status.
• Support accounts receivable through aging reports, collections, and client billing.
• Enter accounts payable invoices accurately and in a timely manner.
• Monitor security cameras and help maintain a safe and secure environment.
• Respond to overnight guest concerns and emergencies.

Front Desk Agent (1 shift per week)

• Welcome guests and assist with check-ins and check-outs.
• Handle reservations, guest inquiries, and requests.
• Provide friendly, professional service and resolve guest concerns.
• Process payments and maintain accurate guest records.
• Communicate guest needs and important updates to the appropriate team members.

Requirements

• Strong attention to detail and accuracy in financial records.
• Excellent customer service and communication skills.
• Ability to stay calm and resolve issues efficiently.
• Comfortable using hotel systems and accounting software.
• Reliable transportation.
• Availability to work overnight shifts, including weekends and holidays.

The Perks of Working for Us:

• Superhost is a growing hospitality management company, and we promote from within whenever possible. You’ll have opportunities to learn new skills, take on new responsibilities, and grow into bigger roles over time.
• Comprehensive benefits package, including health, dental, vision, and 401(k) for eligible positions.
• Exclusive travel discounts at our hotel partners and franchises worldwide.
• Participation in our Wellness program to support your overall well-being.
• On-demand pay opportunities for instant access to earnings between paychecks.
• Access to a leadership development program and diverse growth opportunities.
• Inclusive work culture with the chance to be part of our Culture Committee, contributing to a positive and diverse workplace environment.

Superhost Hospitality is an equal opportunity employer, fostering an inclusive and diverse workplace.

About Superhost Hospitality:

People Focused. Performance Driven.

With over 40 years of experience in the hospitality industry, Superhost Hospitality is committed to excellence and doing the right thing for our guests, our teams, and our communities. Our portfolio of hotels, partnered with leading brands, is built on consistent service and strong performance. We focus on creating great guest experiences, building loyal teams, and supporting the growth of our people. We believe in developing talent, promoting from within, and providing opportunities for long-term career success.

Join Superhost Hospitality and be part of a team where people come first and great service drives everything we do.