Part-Time Museum Guest Experience Ambassador

Miamisci; Miami (FL); On-site; USD 19,000 - 25,000; Part time

Job summary

Phillip and Patricia Frost Museum of Science in Miami is seeking a part-time Greeter/Guest Ambassador to welcome guests and assist with greeting and way-finding. The role involves sharing exhibit and ticket information, monitoring access points, and embodying the museum's first and last impression as part of a 365-day operation.

The ideal candidate provides outstanding customer service, embraces diversity, and supports safety procedures while working a flexible schedule including weekends and

Qualifications

• Customer service experience in a high-volume environment.
• Friendly demeanor with strong interpersonal skills.
• Ability to multitask in a fast-paced setting.
• Fluency in multiple languages is desirable.
• Excellent oral and written communication skills.

Responsibilities

• Attend and actively participate in daily shift meetings.
• Engage guests and share knowledge of exhibits and planetarium shows.
• Assist guests with information and direction in emergencies or evacuations.
• Adhere to policies on appearance, etiquette and safety.
• Follow safety training procedures for open water and animal handling.
• Provide guest recovery by addressing issues and offering solutions.
• Represent Frost Science with integrity and mission alignment.
• Identify areas for guest experience improvements and report to managers.
• Enforce company safety policies.
• Perform other duties as assigned.

Skills

Customer service

Interpersonal skills

Multitasking

Multilingual abilities

Team player

Written communication

Education

High School diploma

Job description

Phillip and Patricia Frost Museum of Science in Miami is seeking a part-time Greeter/Guest Ambassador to welcome guests and assist with greeting and way-finding. The role involves sharing exhibit and ticket information, monitoring access points, and embodying the museum's first and last impression as part of a 365-day operation.

The ideal candidate provides outstanding customer service, embraces diversity, and supports safety procedures while working a flexible schedule including weekends and