Museum Retail Concierge & Guest Experience Specialist

Phillip and Patricia Frost Museum of Science

Miami (FL)

On-site

USD 18,000 - 25,000

Part time

8 days ago

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Job summary

The Phillip and Patricia Frost Museum of Science is seeking a part-time Retail Sales Ambassador to join our Retail team. You will handle sales transactions, manage daily inventory tasks, merchandising, and related duties at the Science Store and secondary locations, with Heartland Retail as the POS system.

This role requires open availability at least three days a week, including one weekend day, plus holiday hours.

Qualifications

High School diploma (higher education preferred).

Responsibilities

Actively participate in all inventory-related task assignments and ensure the accuracy and completion of tasks daily.
Complete replenishment tasks and ensure the retail floor is prepared for guests.
Handle multiple tasks in a fast-paced environment, including inventory counts, sorting, merchandising, and restocking in a loading dock setting.
Adhere to department policies and procedures concerning cash handling, information security, and inventory management.
Assist guests with transactions, questions, and concerns, ensuring a seamless and friendly experience.
Utilize customer service training to identify and resolve guest issues.
Represent the museum with integrity, embodying organizational values and promoting our mission daily.
Identify and communicate areas of improvement to maximize guest satisfaction.
Assist guests with information and direction during emergencies or evacuations.
Enforce company safety policies.