Part-Time Retail Ambassador: Guest Experience & Inventory

Miamisci; Miami (FL); On-site; USD 21,000 - 25,000; Part time

Job summary

The Phillip and Patricia Frost Museum of Science is seeking a part-time Retail Sales Ambassador to enhance our Retail team and ensure an exceptional guest experience at the Science Store and related locations. You will process sales, manage daily inventory tasks, merchandising, and use Heartland Retail for transactions.

Open availability for at least three days a week, including one weekend day, and holiday hours is required to support year-round operations.

Qualifications

• Customer service experience in a high-volume environment.
• Retail experience is a plus.
• Friendly demeanor with strong interpersonal skills.
• Ability to multitask and handle stress in a fast-paced environment.
• Fluency in multiple languages is desirable.
• Strong oral and written communication skills.
• Team player with the ability to work under minimal supervision.
• Flexibility to perform other tasks as needed.

Responsibilities

• Actively participate in all inventory-related task assignments and ensure the accuracy and completion of tasks daily.
• Complete replenishment tasks and ensure the retail floor is prepared for guests.
• Handle multiple tasks in a fast-paced environment, including inventory counts, sorting, merchandising, and restocking in a loading dock setting.
• Adhere to department policies and procedures concerning cash handling, information security, and inventory management.
• Assist guests with transactions, questions, and concerns, ensuring a seamless and friendly experience.
• Utilize customer service training to identify and resolve guest issues.
• Represent the museum with integrity, embodying organizational values and promoting our mission daily.
• Identify and communicate areas of improvement to maximize guest satisfaction.
• Assist guests with information and direction during emergencies or evacuations.
• Enforce company safety policies.

Skills

Customer service

Retail experience

Multitasking

Interpersonal skills

Communication skills

Education

High School diploma

Job description

The Phillip and Patricia Frost Museum of Science is seeking a part-time Retail Sales Ambassador to enhance our Retail team and ensure an exceptional guest experience at the Science Store and related locations. You will process sales, manage daily inventory tasks, merchandising, and use Heartland Retail for transactions.

Open availability for at least three days a week, including one weekend day, and holiday hours is required to support year-round operations.