Part-Time Membership Coordinator

Upstate LGBT; South Carolina; Hybrid; USD 25,000 - 39,000; Part time

Job summary

The Upstate SC LGBT+ Chamber of Commerce is seeking a part-time Membership Coordinator to manage the member lifecycle, onboarding, engagement, renewals, and data records. This remote, 1099 contract role requires independence, strong communication, and a focus on inclusivity for LGBT+ and allied businesses in the Upstate region.

You will serve as the primary contact for membership questions, monitor expirations, maintain CRM records, and support billing and revenue efforts.

Qualifications

• 1–3 years in membership services or nonprofit operations.
• Strong written and verbal communication, with a warm, professional approach.
• Experience using a CRM, membership database, or billing platform.
• Ability to review membership and revenue data and summarize for leadership.
• Ability to work independently and collaborate with board members, volunteers, and partners.

Responsibilities

• Manage member lifecycle from inquiry through onboarding, engagement, renewal, and reactivation.
• Serve as primary contact for membership questions via phone and email.
• Monitor expirations and perform outreach to encourage renewals and retention.
• Maintain member and prospect records in GrowthZone or similar CRM; manage directory data.
• Create and monitor invoices, track payments, and maintain billing records.
• Support revenue initiatives by identifying opportunities and coordinating outreach.
• Monitor inbox and route inquiries to correct board member or owner.
• Compile membership metrics for leadership review (acquisition, renewals, attrition, revenue).
• Track board tasks and support event and communication activities.
• Assist with onboarding, communications, events, and intern guidance.

Skills

CRM usage

Written and verbal communication

Deadline organization

Billing platform experience

Tools

GrowthZone

Job description

Organization: Upstate SC LGBT+ Chamber of Commerce

Location: Remote; must be located in the Upstate South Carolina area and available for occasional local events

Position Type: Part-time independent contractor (1099), approximately 20-25 hours per week

Reports To: Board President and Executive Board Committee

About the Chamber

The Upstate SC LGBT+ Chamber of Commerce empowers LGBT+ and allied businesses and professionals by building connections, expanding access to business and legal resources, supporting learning, and advocating for economic and social equality throughout the Upstate. Through membership, programming, and community partnerships, the Chamber helps members grow, connect, and thrive.

Position Overview

The Chamber seeks an enthusiastic, organized, and data-informed Part-Time Membership Coordinator who is committed to its mission and to creating an inclusive, welcoming environment for LGBT+ and allied businesses and professionals. This role oversees the member lifecycle from inquiry and onboarding through engagement, renewal, and reactivation; serves as the primary administrative contact; maintains member and billing records; supports revenue initiatives; monitors membership trends; and assists with communications and events. The ideal candidate is relationship-focused, detail-oriented, able to work independently in a remote setting, and based in Upstate South Carolina.

Core Responsibilities

• Membership lifecycle management: Manage member engagement from prospect inquiry and application through onboarding, ongoing participation, annual renewal, and reactivation.
• Member service and outreach: Serve as the primary contact for membership questions by phone and email; explain benefits, resolve account concerns, and conduct timely, welcoming follow-up.
• Retention and renewals: Monitor upcoming expirations and execute structured email, phone, and written outreach to encourage timely renewals and strengthen retention.
• CRM and records: Maintain accurate member and prospect records in GrowthZone or a similar CRM, including applications, payments, profiles, and data quality. Manage and maintain the membership directory generated from GrowthZone data.
• Billing administration: Create and monitor invoices, track payments, follow up on outstanding balances, and maintain accurate billing records.
• Revenue support: Help advance Chamber giving and sponsorship efforts by identifying opportunities, coordinating outreach, and supporting donation follow-up.
• Communications management: Monitor the Chamber’s shared inbox and voicemail, respond when appropriate, and route inquiries, sales leads, and requests to the correct board member or functional owner.
• Reporting and insights: Compile regular membership metrics, including acquisition, renewals, attrition, engagement, revenue, and relevant demographic or pipeline trends, for leadership review.
• Project and administrative coordination: Track board and operational tasks, monitor deadlines, support completion of assigned actions, and perform other administrative or membership-related duties as directed by the Board President or Board of Directors.
• Additional support: Assist as needed with member onboarding and communications, Chamber events, and intern guidance. The Membership Director will support these efforts when needed, but they are not part of the role’s regular responsibilities.

Required Qualifications

• One to three years of experience in membership services, customer service, administrative support, nonprofit operations, community engagement, or a related field.
• Strong written and verbal communication skills, with a warm, professional, and service-oriented approach.
• Demonstrated ability to organize recurring deadlines, manage multiple priorities, and maintain a high level of accuracy.
• Experience using a CRM, membership database, or billing platform.
• Ability to review basic membership and revenue data, identify trends, and prepare clear summaries for leadership.
• Ability to work independently, exercise sound judgment, protect confidential information, and collaborate effectively with board members, volunteers, and community partners.

Preferred Qualifications

• Proficiency with Google Suite and Microsoft Office, including Word, PowerPoint, Excel, etc. Experience with GrowthZone is a plus.
• Experience working with an LGBT+ nonprofit, chamber of commerce, membership association, or community-based organization.
• Experience supporting fundraising, sponsorships, email communications, website updates, or member events.
• Previous experience supervising or mentoring an intern, volunteer, or employee.

Schedule and Work Arrangement

This remote, 1099 contract position averages approximately 20 hours per week. The Membership Coordinator may set their own schedule but must remain reasonably available during standard business hours for member support, board coordination, and urgent needs. Occasional evening or in-person attendance at local events may be required. The Membership Coordinator must have reliable access to a personal laptop, phone, and reliable Wi-Fi for daily work.

Diversity and Inclusion

The Upstate SC LGBT+ Chamber of Commerce is a proud equal opportunity employer and all qualified applicants will receive consideration for employment without regard to actual or perceived race, color, creed, religion, sex or gender (including pregnancy, childbirth or related medical condition, including but not limited to lactation), sexual orientation, gender identity or gender expression (including transgender status), ancestry, national origin, citizenship, age physical or mental disability, genetic information, marital status, veteran or military status or any other characteristic protected by applicable law.