Part-Time Member Services Specialist

Navy Federal Credit Union; Northern (KY); Hybrid; USD 68,053,000 - 78,942,000; Part time

Job summary

Navy Federal Credit Union in Capitol Heights, MD, is seeking a part-time Member Service Representative to assist members with deposits, loans, and other financial products on-site. The role emphasizes relationship-building, accurate service, and adherence to regulations, with routine banking tasks under supervision.

responsibilities include cross-selling, maintaining accounts, and processing transactions efficiently.

Qualifications

• Builds effective relationships with members and colleagues.
• Strong research, analytical, and problem-solving abilities.
• Independent worker who also collaborates in teams.
• Maintains composure in high-production environments.
• Proficient with multiple systems and evolving technologies.
• Exercises sound judgment and makes informed decisions.
• Adapts to change and new processes.
• Excellent verbal and written communication.

Responsibilities

• Provide basic counseling on available products and services to meet member needs.
• Assist members with opening and maintaining deposit accounts, loans, and other financial products.
• Research and resolve basic account discrepancies and service requests.
• Identify opportunities to cross-service products and enhance member relationships through education.
• Understand and comply with all relevant federal and institutional regulations related to financial products and services.
• Support team members by sharing knowledge and best practices as experience grows.
• Ensure cash and other negotiable instruments are handled properly and securely.
• Process routine transactions, including deposits, withdrawals, loan payments, and check cashing.
• Perform other duties as assigned.

Skills

Relationship building

Research and analytics

Independent and team work

High-production resilience

System navigation

Judgment and decision making

Change management

Verbal and written communication

Education

No Formal Education

Job description

Navy Federal Credit Union in Capitol Heights, MD, is seeking a part-time Member Service Representative to assist members with deposits, loans, and other financial products on-site. The role emphasizes relationship-building, accurate service, and adherence to regulations, with routine banking tasks under supervision.

responsibilities include cross-selling, maintaining accounts, and processing transactions efficiently.