Part-Time Member Services & Sales | Free Gym Membership

West Suburban YMCA; Massachusetts; Sur place; USD 19 000 - 28 000; Temps partiel

Avantages offerts par ce poste

Free membership

Inclusive culture

Supportive environment

Résumé du poste

West Suburban YMCA in Massachusetts is seeking enthusiastic Member Services Representatives for our Wells Ave location. This part-time role offers 12–20 hours per week with various shifts, including early mornings and weekends.

You will deliver excellent service, promote memberships, and maintain a welcoming lobby environment. Certifications CPR/AED and First Aid are required within 30 days of hire, and prior customer service or sales experience is helpful.

Qualifications

• CPR/AED and First Aid certifications must be obtained within 30 days of hire.
• Excellent interpersonal and problem-solving skills.
• Ability to relate effectively to diverse groups of people from all backgrounds.
• Previous customer service, sales or related experience.
• Basic knowledge of computers.

Responsabilités

• Provide excellent service to members, guests, and program participants in person and by phone.
• Promote memberships and YMCA programs; conduct tours for prospective members.
• Build authentic relationships; help members connect with one another and the YMCA.
• Address and resolve membership concerns; inform supervisor of issues.
• Maintain lobby area cleanliness and keep informational materials stocked.
• Perform routine area cleaning and assist with required tasks.
• Follow all YMCA policies related to member services; monitor locker rooms as needed.
• Know and follow emergency procedures; respond to emergencies as required.
• Attend staff meetings and trainings; present a professional demeanor in uniform.
• Willing to take on additional duties as assigned.

Connaissances

CPR/AED

First Aid

Interpersonal skills

Problem solving

Customer service

Sales experience

Attention to detail

Outils

Computer basics

Description du poste

West Suburban YMCA in Massachusetts is seeking enthusiastic Member Services Representatives for our Wells Ave location. This part-time role offers 12–20 hours per week with various shifts, including early mornings and weekends.

You will deliver excellent service, promote memberships, and maintain a welcoming lobby environment. Certifications CPR/AED and First Aid are required within 30 days of hire, and prior customer service or sales experience is helpful.