Welcome Center Representative

YMCA of Greater Boston; Waltham (MA); Presencial; USD 22.000 - 23.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

FREE YMCA Membership for you.

Discount on Specialty Programs like P

Discounted or FREE family membership.

Robust Retirement Plan up to 10%.

Health, Dental, and Vision Benefit

Vacation and Sick Time

Descripción de la vacante

The YMCA of Greater Boston is hiring a Welcome Center Representative at the Waltham location to welcome members, process check-ins, and support sales and information needs.

This part-time role requires friendly, responsive customer service, the ability to multitask, and adherence to safety policies. Weekday afternoons/evenings and weekend shifts offer flexible engagement and opportunities to help our community.

Formación

• Provide excellent member service by listening and caring about members’ well-being.
• Ability to multitask in a fast-paced environment.
• Use Listen First skills to build relationships with members and participants.
• Make eye contact with members when talking with them.
• Be pleasant, welcoming, and greet members by name with a smile.
• Work collaboratively as part of a team.

Responsabilidades

• Present a welcoming demeanor when greeting and serving members.
• Arrive on time, in uniform with YMCA name tag.
• Enforce YMCA safety and membership policies at all times.
• Work independently and solve problems to serve members.
• Be open to substituting to cover openings including openings, closings, weekends.
• Conduct tours of the facility for prospective members as needed.
• Take member and non-member phone calls per YMCA policies.
• Communicate YMCA policies clearly to members and staff.
• Cash out, balance daily transactions, and drop envelopes in safe.
• Maintain an orderly workspace and clean up before leaving.
• Respond to emergencies and assist as needed.
• Attend staff meetings and be a team player.
• Perform all other duties as assigned.

Conocimientos

Customer service

Multitasking

Listen First

Eye contact

Welcoming

Team player

Descripción del empleo

Department: Center Staff

Location: Waltham YMCA

Compensation: $16.00 - $17.00 / hour

Description

Position: Welcome Center Representative

Join our cause-driven and customer-service-focused YMCA Membership Sales & Service Team today! Under the supervision of the Director of Membership Sales & Service, the Welcome Center Representative will manage member check-in and adherence to safety protocols, conduct membership and program sales, take telephone calls, regulate YMCA lobby traffic, provide all membership and program information, and be informed of and execute all YMCA policies and procedures.

Part-Time Hours Available: Weekday Afternoons/Evenings, Weekends

Expectations For All YMCA Staff

• Provide excellent member service by exceeding member expectations including being a good listener, caring about members’ well-being, and checking-in on their progress. Staff must also take the initiative to talk with members and to make them feel welcome.
• Ability to Multitask and work in a fast-paced environment.
• Use Listen First skills to build relationships with members, program participants and prospects.
• Make eye contact with members as much as possible when talking to them.
• Ask members how they are doing or if they are having a good day as they come into the facility or during classes.
• Make members feel welcome by being pleasant and cheerful, which includes saying hello, goodbye, calling members by name and most importantly smiling.

Key Responsibilities

Principal Duties

• Present a welcoming and friendly demeanor when greeting and serving members and program participants
• Arrive on time, ready to begin work at scheduled start of your shift, dressed in uniform with YMCA name tag.
• Enforce YMCA safety and membership policies at all times
• Ability to work independently and to problem solve to serve our Y members
• Be open and willing to be a substitute to work a shift where there is no coverage, including opening, closing, and weekend shifts
• Conduct prospective member tours, as needed.
• Take member and non-member phone calls per YMCA policies.
• Be knowledgeable about YMCA policies and procedures and effectively communicate them, as needed, to members and staff.
• Perform responsibilities such as; cashing out, balancing daily transactions, and dropping envelopes in safe.
• Maintain an orderly and neat workspace during your shift and clean up when leaving.
• Be ready and able to respond to an emergency, assemble emergency equipment and assist in care of the victim.
• Attend all staff meetings and be able to work as a team player.
• Perform all other duties as assigned.

Benefits

Why work at the Y?

The YMCA of Greater Boston is an incredible place to have a fulfilling career or enjoy part-time employment — all while we are supporting and strengthening our communities, because our community is our cause. When you join us in your career here, you can look forward to:

• Developing your leadership skills in a caring, challenging & diverse working environment.
• Exploring a wide range of opportunities as you learn new skills and functions.
• Shaping the future of young children while making a difference each day for our communities and each other.
• Engaging in YMCA career training programs and working alongside those who have the same passion.
• A healthy work/life balance
• Comprehensive benefits including:
• FREE YMCA Membership for you.
• Discount on Specialty Programs like Personal Training and Swimming Lessons.
• Discounted or FREE family membership.
• Robust Retirement Plan up to 10%. (see eligibility requirement)
• Health, Dental, and Vision Benefit Package.
• Vacation and Sick Time (PT receive sick time)